Intelligence Analyst

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Supervisory Analyst / Watch Commander – Now Hiring!

You’ve got the right skills. What you need is the right opportunity to unleash your potential. We agree, and we’re hiring!

Every day is different at GardaWorld with diverse work assignments and flexible schedules. We are leaders in Professional training programs that cover every aspect of delivering world class security services. And every industry counts on us because we’re the very best at what we do. Perhaps you are, too.

GardaWorld is looking to hire a Supervisory Analyst/Watch Commander. This role leads the day to day activities of assigned shifts in the client’s GSOC. The Supervisory Analyst/Watch Commander ensures that all GSOC positions are staffed with qualified personnel and that all operations are conducted in line with established policy and procedure. The Supervisory Analyst/Watch Commander will also monitor, track, and reports on intelligence and media sources on an ongoing basis for events of significance, loosely defined as events that have the potential to, or are already impacting client facilities, operations or employees, or a significant event that may cause questioning from the senior leadership.
This position is under the direction of the GSOC Manager.

At GardaWorld, we know your compensation is important, so we provide a competitive salary for every market we’re in.

Location : Washington, D.C
Compensation: $90,000.00- $95,000.00 / year
Schedule: Standard office hours/ on call nights and weekends as needed.
Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.


Essential Job Functions:

• Receiving shift pass down information, and conducting shift briefings to provide updates, assignments, training, and uniform compliance
• Maintaining situational awareness of natural and man-made events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally
• Drafts and sends emergency mass notifications and other crisis communications
• Ensuring that field personnel respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents
• Assisting the Client’s security personnel with the development and/or revision of security operation center processes, protocols, and systems
• Identifying and routing security for resolution of any nuisance or trouble (physical security) alarms
• Provides back-up, support, and on-call function as-needed
• Oversees quality control and oversight for all production, support, and staffing functions in conjunction with GSOC Operations Manager
• Directly assists in developing and maturing the capabilities of the GSOC including support for operations and the intelligence/analytics areas
• Works with Operations Manager to identify process and quality improvements
• Representing the GSOC in meetings with client personnel
• Triage and managing incidents of workplace violence or other associate misconduct
• Developing and executing training for the Operators in all control room functions and conducting training exercises with the field leadership team
• Using gathered information to quickly alert and ensure awareness to additional lines of business through direct communication and alert notifications.
• Functioning as crisis/breaking news communicator during incidents with the potential to impact the Clients employees, operations or assets.
• Quick to verify real-time news as it happens and be able to write a concise and accurate alert or advisory to be distributed within minutes to senior leadership and key stakeholders.
• Directly monitoring reports on incidents that fall within the defined parameters.
• Working closely with Intelligence Analysts for additional gathering, vetting and review of information.

The ideal candidate will possess:

• College Degree (BA) or equivalent work experience in an operations center or dispatch capacity
• At least four years of experience in security
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Excellent instructional, customer service, written and verbal communication skills
• Experience in conducting research/analysis
• Ability to multitask in a fast paced, at times stressed work environment
• Comfortable with high-tech work environment and constant learning of new tools and innovations
• Flexibility to work all shifts, and willingness to assist the team with overtime when needed
• Good working knowledge of Microsoft Office suite and Windows OS
• Self-motivated, curious, and knowledgeable pertaining to news and current events
• Good working knowledge of security systems for access control, CCTV systems, badging systems, alarm monitoring systems
• A dependable team player with business maturity, enthusiasm and a positive attitude

The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.

If you want a real career opportunity where you’re part of a dynamic supportive team that’s dedicated to your success, check us out. We’re a global organization that embraces our cultural diversity and we promote engagement, communication, and sharing ideas across all our teams. At GardaWorld, you’ll have plenty of room to grow - and that’s just for starters. Explore your future with us today.

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It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment