Responsibilities

As an Education Program Intern on our Training & Education team, you'll play a key role in shaping customer success through impactful learning experiences. You'll blend your passion for teaching with a data-informed approach to design and deliver engaging, self-paced training content for a global and diverse audience. Collaborating with internal stakeholders and external partners, you'll create new learning pathways while enhancing existing product education. You'll also get hands-on with one of the most powerful iPaaS platforms on the market—building automations and working closely with customers as part of our training team.

You will also be responsible to:

• Design and develop online learning experiences that align with learning outcomes, apply research-based learning principles, and inform learner progress and success in the Workato online learning environments including Automation Institute

• Gain domain knowledge to identify and clearly communicate highly complex content and present and refine learning design proposals

• Collaborate with subject matter experts, stakeholders, and other learning experience designers to identify learning goals and learning outcomes for online learning experiences

• Use eLearning authoring tools, such as Articulate, TechSmith Camtasia, and SkillJar, to build online learning experiences that include assessments, interactive activities, animated videos, graphics and images, SCORM-compliant modules, and text-based content

• Maintain knowledge of new developments in learning science, learning design, and learning technologies

• Learn about IPaaS technologies to build integrations and automations to assist the team in different projects

• Conduct live training sessions with customers to cover the basics of the Workato platform

Requirements

Qualifications / Experience / Technical Skills

• Currently pursuing a Bachelor's degree in Information Systems, Business, Communications, or a related field—or possess relevant experience in content creation, enablement, or program/project management

• Able to commit to a full-time 12-month role, collaborating effectively across global teams, time zones and cultural considerations

• Excellent oral, written, and interpersonal communication skills

• Proven experience collaborating with subject matter experts to design online curriculum

• Solid project management skills: able to plan, prioritize, and manage multiple tasks to completion

• Proficient in tools like SmartSheets, Jira, or similar project management platforms

  Skilled in creating digital learning assets (e.g., simulations, animations, graphics, presentations)

• Data-driven mindset with a focus on continuous improvement

• Experience developing training across multiple modalities—virtual, hands-on, instructor-led, remote, synchronous, and asynchronous—for diverse audiences

Soft Skills / Personal Characteristics

• Strong collaboration and communication skills, with the ability to explain complex concepts to non-technical audiences

• Adaptable and proactive in fast-paced, dynamic environments

• Critical thinker with strong analytical skills and a bias for action

• Excellent time management and ability to prioritize under pressure

• Quick learner who can independently research and synthesize information

• Willing to take initiative and own emerging responsibilities

Job Req ID: 2302