Intern - Information Technology Services

Position Summary

Performs general administration and technical duties required to support activities and operations of the Information Technology Services department.

Essential Functions

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job

• Perform service desk functions, answers telephone, records, documents and troubleshoots customer issues.
• Perform duties associated with setup, configuration and installation of system software products and peripheral equipment.
• Program and troubleshoot personal computer software and hardware. Identifies, logs and resolves problems related to supported applications.
• Assist in analyzing, evaluating and recommending techniques for implementation of new software applications and computer equipment.
• Perform updates and maintenance of technology used by the City of Lewisville.
• Provide temporary support for transferring open records information into digital records.
• Perform all other related duties as assigned.

Position Qualifications

Education: High School Diploma or GED Required. Must be currently enrolled in a college or university pursuing a degree in information technology or a related field.

Experience: Six (6) months of related experience preferred.

Licenses and Certifications: None.

Conditions of Employment: Must submit to and pass a pre-employment drug test. Must possess a valid State of Texas Driver’s License Class “C” and good driving record as defined by City policy.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

Knowledge of:

• Knowledge of personal computer hardware and software.
• Knowledge of Microsoft Windows Operating System.
• Knowledge of general networking preferred.

Ability to:

• Ability to deal effectively with the public, City employees and communicate clearly and tactfully with both customers and co-workers.
• Ability to accept responsibility and account for his/her actions.
• Ability to follow instructions, safety practices and standard operating procedures in performing assigned tasks.
• Ability to be punctual and attend work regularly.
• Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Ability to perform work accurately and thoroughly.
• Ability to communicate clearly and concisely, both orally and in writing.
  • Ability to attend work regularly and learn new technical skills quickly and efficiently.
  • Ability to lift, carry, push and pull 50 pounds.
  • Ability to stand, walk and sit two hours per day.

Skilled In:

• Skill in use of personal computer including productivity applications, e-mail and PC connectivity preferred.
• Skill in PC hardware maintenance and troubleshooting preferred.

Physical Demands and Working Conditions: This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds.

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

The City of Lewisville has reviewed this job description to ensure that essential functions and basic duties have been included. The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities, which may be required. Additional functions and requirements may be assigned by supervisors as deemed appropriate. The position also requires meeting the essential requirements of the Physical Demands and Working Conditions, with or without reasonable accommodation.

Levels of positions within a class series are distinguished by the level of responsibility assumed, the complexity of duties assigned, the independence of action taken, the nature of the public contact made, and the impact and span of tasks performed.

This job description is not an employment agreement or contract. The City of Lewisville has the exclusive right to alter this job description at any time without notice.

Work Hours

Monday-Thursday 7:30am-5:30pm, Friday 7:30am-11:30am, 20 hours per week

Part-time employment at the City of Lewisville offers a few advantages, including:

• FICA Alternative with Corebridge Financial (Enrollment Required)*
• Optional Enrollment in a Deferred Compensation Plan with Nationwide or Corebridge Financial
• Employee Membership Discount to Thrive, LELLA, and Lake Park
• Volunteer Pay
• Paid Time Off Accrual
• Employee Assistance and Work/Life Support Program
• Referral Program Eligibility

• The City of Lewisville does not participate in the traditional social security program. However, we offer an alternative plan that provides supplemental benefits and for the financial security of our employees.