Intern - IT Support/Service Desk

Koniag Government Services is looking for an IT Support/Service Desk Intern to support our IT team.

Internship Responsibilities

1. Enterprise IT Operations Exposure
Support enterprise Service Desk operations through ticket documentation, workflow tracking, and user support coordination.
Assist with onboarding and offboarding workflows, including account provisioning documentation.
Participate in troubleshooting Microsoft 365 user issues under supervision.
Assist IT staff with system health monitoring and operational reporting.

2. Cloud and Microsoft Ecosystem Support
Assist with Microsoft Entra ID administrative documentation and access reviews.
Support Azure Virtual Desktop (VDI) operational tasks, including usage monitoring and user experience tracking.
Assist with SharePoint and OneDrive data organization initiatives.
Support Microsoft licensing inventory and reporting activities.

3. Digital Transformation and AI Enablement
Assist leadership teams with research on AI tools and enterprise automation opportunities.
Support Power Platform automation initiatives, including workflow documentation and testing.
Participate in pilot programs evaluating emerging SaaS technologies.
Develop technology research briefs supporting executive decision-making.

4. Enterprise Application Lifecycle Support
Assist with SaaS upgrade planning and execution activities.
Support Functional Testing and User Acceptance Testing coordination.
Assist with validation of application configuration and deployment readiness.
Participate in documenting lessons learned following system implementations.

5. IT Governance and Compliance Exposure
Assist with documentation preparation supporting compliance initiatives.
Participate in user access validation exercises.
Support data governance and classification initiatives.
Assist with asset inventory reconciliation activities.
(Note: Interns will not perform privileged cybersecurity or system administration activities.)

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352