FIND_THE_RIGHTJOB.
Internal Collections Officer (3612)
JOB_REQUIREMENTS
Hires in
Not specified
Employment Type
Not specified
Company Location
Not specified
Salary
Not specified
Job Accountabilities
- Identify and analyze reasons for delinquency and communicate findings to relevant departments to support policy and process improvements for retail products.
- Resolve customer issues through effective problem-solving, applying win-win solutions that balance both the debtor’s and the bank’s interests.
- Contact and communicate with debtors through phone calls or face-to-face meetings to negotiate and secure timely payment of arrears.
- Update daily productivity records accurately and promptly in the designated collection tools to ensure transparent performance tracking.
- Achieve monthly collection targets in line with the approved scorecard and business objectives.
- Educate customers on timely payment practices to improve repayment behavior and reduce delinquency ratios.
- Meet daily productivity requirements including the number of trails, accounts worked, contacts made, and unposted items cleared.
- Deliver customer service of a world-class standard by handling all debtor interactions professionally and respectfully.
- Complete all assigned tasks within set deadlines to maintain workflow efficiency and operational discipline.
- Develop and implement short-term collection plans and strategies by identifying high-risk and skip accounts for referral to higher management or specialized units.
Qualifications and Experience:
- Bachelor’s degree in commerce, Business Administration, accounting or any related field.
- Min. 0 – 1 years’ experience in a related field.
- Experience within Banking Industry will be considered as an asset
Skills:
- Very Good command of English and Arabic languages (written and spoken)
- Very good negotiation and communication skills.
- Very Good excel skills.
- Good time management skills .
- Attention to detail.
Similar jobs
No similar jobs found
© 2026 Qureos. All rights reserved.