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Internal Communications Manager, NA Operations, Operations Internal Communications (OIC)
DESCRIPTION
Amazon is seeking an intuitive, high-judgment, self-motivated, and creative communications professional to join our Operations Internal Communications (OIC) team.
As an Internal Communications Manager, you’ll help manage strategic, executive, and functional internal communications across our Transportation and Delivery business lines. From creating employee-facing communications about critical policies and changes to identifying positive storytelling opportunities, you will be a key partner to project teams and executives within the business.
The ideal candidate must be a growing leader, able to act independently, have exemplary writing skills, a proactive work ethic, and a talent for developing creative approaches to difficult communications challenges.
This role can be based in Nashville, TN with an ability to travel occasionally to other Amazon sites across North America.
Key job responsibilities
About the team
Amazon Operations Internal Communications (OIC) is on the front lines of creating content to inform, engage, and inspire our thousands of Operations employees around the world. We are strategic thinkers; impactful storytellers and writers; communications consultants, crisis and risk managers, and brand ambassadors focused on delivering communications that build the Amazon reputation from the inside out.
As an Internal Communications Manager, you’ll help manage strategic, executive, and functional internal communications across our Transportation and Delivery business lines. From creating employee-facing communications about critical policies and changes to identifying positive storytelling opportunities, you will be a key partner to project teams and executives within the business.
The ideal candidate must be a growing leader, able to act independently, have exemplary writing skills, a proactive work ethic, and a talent for developing creative approaches to difficult communications challenges.
This role can be based in Nashville, TN with an ability to travel occasionally to other Amazon sites across North America.
Key job responsibilities
- Develop strategic and innovative internal communication plans to include writing, reviewing, and managing business-specific updates, leadership messaging, and ad hoc communications
- Earn trust, provide expert counsel, and effectively communicate with a wide range of internal stakeholders.
- Serve as a speechwriter and content creator to senior executives, including driving the creation and delivery of compelling, executive-level presentation materials.
- Maintain solid, cross-functional relationships with key internal stakeholders – from Operations associates to executive leaders
- Manage complex, fast-moving, and unexpected communications challenges with an ability to look around corners for risk
- Be the employee experience advocate, representing and protecting this through all strategies and decision-making
- Manage and/or support crisis communications on a rotating basis, a one-week rotation 1-3 times per year providing 24/7 on-call support for the North America crisis communications team
- Roll up sleeves and get work done, even when at times it’s outside the scope of the job
About the team
Amazon Operations Internal Communications (OIC) is on the front lines of creating content to inform, engage, and inspire our thousands of Operations employees around the world. We are strategic thinkers; impactful storytellers and writers; communications consultants, crisis and risk managers, and brand ambassadors focused on delivering communications that build the Amazon reputation from the inside out.
BASIC QUALIFICATIONS
- 7+ years of recent professional communications or public relations experience
- Bachelor's degree
PREFERRED QUALIFICATIONS
- Experience working with large global teams
- Experience in oral and written communication in English
- 6+ years of change management experience
- Experience designing, planning, and delivering content projects
- Experience managing multiple projects, prioritizing, planning, and managing time
- Experience handling ambiguous or undefined challenges through strong problem solving abilities
- Can show excellent decision-making capabilities under pressure
- Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, or experience in a fast-paced, high-tech company
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience in internal communications with a preference for operations or frontline communications knowledge
- Experience executing highly successful, creative, and complex communications plans
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TN, Nashville - 114,000.00 - 154,300.00 USD annually
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