Internation Client Relation Specialist - European

Company: Property Shop Investment
Location: Abu Dhabi, UAE
Job Type: Full-Time

Role Overview

The International Client Relation Specialist will serve as the primary point of contact for global clients, ensuring seamless communication, high customer satisfaction, and exceptional service delivery. This role requires someone with strong cultural awareness, excellent communication skills, and the ability to manage client relationships across multiple regions and time zones.

Key Responsibilities

• Act as the main liaison for international clients, ensuring prompt and professional communication.
• Build strong and long-term client relationships by understanding their needs and expectations.
• Handle high-volume client inquiries via email, phone, WhatsApp, and CRM platforms.
• Provide end-to-end support from onboarding to ongoing service delivery.

Account Handling & Coordination

• Manage client portfolios and ensure services are delivered according to agreed timelines and standards.
• Coordinate internally between operations, sales, marketing, finance, and other departments to meet client requirements.
• Track client requests, follow-ups, and updates through CRM systems.

Service Excellence

• Ensure all international clients receive exceptional support and timely resolutions.
• Monitor service quality and maintain high customer satisfaction scores.
• Address client issues or complaints professionally and escalate when needed.

Communication & Reporting

• Prepare weekly and monthly performance, account status, and activity reports.
• Maintain accurate records of interactions, contracts, and transactions.
• Provide insights and feedback on client trends, service gaps, and improvement opportunities.

RequirementsEducation & Experience

• Bachelor’s degree in Business, Hospitality, Tourism, International Relations, or related field.
• 2–5 years of experience in client relations, customer service, account management, or hospitality.
• Experience managing international clients is highly preferred.

Skills & Competencies

• Excellent verbal and written communication skills in English; additional languages are a plus.
• Strong interpersonal and negotiation skills.
• Ability to handle multicultural clients with professionalism and cultural sensitivity.
• Proficient in CRM software and MS Office.
• Highly organized, detail-oriented, and able to manage multiple accounts simultaneously.
• Problem-solving attitude with the ability to work under pressure and meet deadlines.

Preferred Attributes

• Experience in real estate, property management, travel/tourism, or hospitality.
• Flexible with working hours to accommodate different time zones.
• Customer-centric mindset with a strong sense of ownership and responsibility.

Why Join PSI?

• Opportunity to work with a diverse international client base
• Collaborative and multicultural team
• Growth-oriented environment with training and development
• Competitive salary and performance incentives

Job Type: Full-time

Ability to commute/relocate:

• Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you from a European country?

Experience:

• Customer Service: 2 years (Required)