International Customer Support Specialist

ibex is a global leader in business process outsourcing (BPO), digital marketing, and end-to-end customer engagement solutions. Operating 34 delivery centers worldwide, ibex supports some of the world’s top companies in industries like retail, e-commerce, healthcare, fintech, utilities, and logistics. With a diverse team of over 30,000 employees and cutting-edge technology, including the Wave X platform, ibex manages close to 200 million critical customer interactions annually. The company is dedicated to delivering exceptional customer experiences, adding significant lifetime value for its partners' clients.

This is a full-time, on-site role based in the Karachi Division for an International Customer Support Specialist. Responsibilities include providing efficient customer support and technical assistance, maintaining high customer satisfaction, addressing inquiries, resolving issues, and ensuring a superior customer experience. The role involves analyzing customer needs, delivering solutions, and collaborating with team members to continuously improve performance and service standards.

• Proficiency in Customer Support and a strong focus on Customer Satisfaction
• Excellent Interpersonal Skills for effective communication and relationship building
• Experience with Technical Support and problem-solving abilities
• Strong Analytical Skills to assess and resolve customer issues effectively
• Ability to manage and prioritize tasks in a fast-paced environment
• Fluency in written and spoken English
• Prior experience in the BPO or customer service industry is an added advantage