International Health Employee Relations Officer

ABOUT US:

Cigna Healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability, integrated capabilities, and connected, personalized solutions that advance whole-person health.

Cigna’s mission is to help our customers improve their health, well-being, and sense of security by providing access to care. With our whole health approach, we’re focused on addressing health concerns, improving resilience, reducing stress levels and emotional health issues. Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive, inclusive culture that prioritizes our colleagues. We champion teamwork and collaboration and empower our people with cutting-edge technology to drive efficiency and amplify their impact in everything we do. Together we strive to create an environment where every individual thrives and contributes to meaningful change.

YOUR JOB:

Reporting to the Head of Talent, IH, the Employee Relations Officer will foster positive employee relationships, ensure compliance with labour laws and organizational policies across multiple regions, and address employee concerns in a culturally diverse and geographically dispersed workforce. The role requires expertise in global HR practices, conflict resolution, and knowledge of regional employment regulations, as well as strong communication and interpersonal skills.

MAIN REPONSABILITIES:

Employee Relations Strategy:

• Develop and implement global employee relations strategies that align with Cigna International Health (IH) values and business objectives.
• Promote a positive workplace culture across diverse regions (eg: APAC, Europe, Middle East, and Africa) by proactively addressing employee concerns and fostering engagement.

Policy Development and Compliance:

• Create global HR policies to ensure compliance with local labour laws and international standards.
• Audit and review grievance procedures and employee relations strategy to ensure adherence to relevant labor laws.
• Advise regional HRBPs and the IH HR leadership team on legal risks, workforce management, and cultural sensitivities.

Case Management:

• Coordinate with regional HR teams to handle complex employee relations cases, including grievances, disputes, and disciplinary actions.
• Arrange meetings among involved parties to identify causes of conflicts and resolve them via a fair mediation process.
• Conduct fair, impartial investigations into workplace concerns while ensuring confidentiality and adherence to regional/ local legal standards.

Training and Support:

• Coordinate with the IH Learning and Development team to conduct training for both employees and managers, ensuring they have the resources to drive positive employee relations.
• Support managers and leaders in effectively managing their teams, addressing concerns, and fostering collaborative relationships.

Data and Reporting:

• Analyse trends in employee relations data to identify potential risks and areas for improvement.
• Provide regular reports to the IH HR Leadership team on case outcomes, regional compliance issues, and overall areas for improvement in employee engagement.

Global Collaboration:

• Work closely with regional HR teams, legal advisors, and external consultants to address complex issues and maintain consistency across regions.
• Act as a liaison between the enterprise team and IH HR Leadership to ensure alignment of overarching goals and strategies.

SKILLS AND KNOWLEDGE NEEDED

Education Level:

• Bachelor’s degree in Employment Law, or a related field.

Specific Knowledge & experience:

• Minimum 8 to 10 years of experience in employee relations, including a global or regional role.
• Strong knowledge of international labour laws, regulations, and HR practices.
• Experience working in a multicultural and international/matrixed organization.

Skills:

• Excellent communication, negotiation, and conflict-resolution skills.
• Proven ability to navigate complex, sensitive issues across cultural and regional boundaries.
• Strong analytical skills with the ability to interpret data and recommend actionable solutions.
• Proficient in HR software, case management tools, and Microsoft Office Suite.
• Fluency in additional languages is a plus.

Key Competencies:

• Cultural sensitivity and adaptability
• High level of discretion and confidentiality
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Strong attention to detail and problem-solving abilities

Travel Requirements:

• Occasional international travel to regional offices as required.

WHAT WE OFFER:

Compensation and Benefits:

• Competitive salary based on experience.
• Comprehensive benefits package, including health insurance, and professional development opportunities.
• Flexible working hours to accommodate global collaboration.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.