internee

We are a specialized travel consultancy dedicated to providing premium Hajj and Umrah travel services. Our mission is to ensure a smooth, spiritually fulfilling, and comfortable pilgrimage experience for our clients. We are looking for a dedicated night shift intern to assist in customer service, booking management, and administrative support.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat during night hours.
• Provide accurate information about Hajj and Umrah packages, visa processes, and travel requirements.
• Support booking and ticketing team in updating or verifying reservations.
• Maintain client records and update internal databases (e.g., CRM tools).
• Follow up with clients regarding payments, documents, or travel schedules.
• Coordinate with day-shift teams for handover of tasks.
• Assist in emergency travel rescheduling or support calls.
• Monitor and respond to online queries (WhatsApp, email, social media).

Requirements:

• Currently enrolled in or recently graduated from a program in Travel, Business, or a related field.
• Excellent verbal and written communication skills in English (Arabic/Urdu is a plus).
• Familiarity with Microsoft Office, Google Workspace, or travel CRM tools.
• Comfortable working independently during night hours.
• Basic understanding of the Hajj and Umrah process (training will be provided).
• High attention to detail and customer service orientation.

What You’ll Gain:

• Hands-on experience in the travel and tourism industry.
• Knowledge of religious travel logistics.
• Opportunity to learn booking and visa processing software.
• Certificate of Internship and Letter of Recommendation (upon successful completion).
• Networking with professionals in the Hajj & Umrah travel niche.

Job Type: Full-time

Pay: From Rs30,000.00 per month

Work Location: In person