Internship Front Office (student only)

Job Description

PRIMARY RESPONSIBILITIES:

1. Assists in maximizing room sales and revenue.
2. Prepares guest name lists.
3. Prepares for guest arrivals and departures.
4. Greets and addresses guests by name upon their check-in and check-out.
5. Assists guests while they are registering.
6. Assists guests with transportation arrangements, luggage, payment, etc.
7. Escorts guests to their rooms.
8. Informs Guest Service Attendants of guests’ room number.
9. Shows the room features and facilities to guests.
10. Assists and follows up guests’ requests and inquiries.
11. Recommends F&B outlets and entertainments in the hotel to guests.
12. Briefs and hand over at the end of the shift.
13. Provides information, directions and service based on the hotel standards and policies.
14. Is familiar with all cashier policies, credit cards, traveler cheques, currencies as well as foreign exchange.
15. Controls and distributes guest room keys.
16. Strictly follows hotel and company standards and policies.
17. Informs management regarding guest feedback or any unusual events.
18. Is familiar with the emergency procedures of the hotel.
19. Performs other duties as assigned by Shift Manager or FO Manager.

ADMINISTRATIVE RESPONSIBILITIES
1. Checks and ensures that the job assigned has been effectively completed on the timely basis and according to hotel’s expectation.
2. Establishes two-way communication within and related departments.
3. Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
4. Attends briefing and departmental meetings or as assigned by supervisor.
5. Manages time effectively by meeting deadlines on time.
6. Identifies and solves problems in a professional manner.
7. Assists others to ensure the operation is run smoothly and effectively

TECHNICAL RESPONSIBILITIES

1. Knows and understands the job description and be able to perform the task as required.
2. Knows and understands policies of the department well and can guide others to perform the job well.
3. Recognizes good quality products and presentation
4. Checks and improves all service standards established by the company
5. Provides assistance to the staff when required during peak periods.
6. Maintains grooming standards for all personnel

COMMERCIAL RESPONSIBILITIES
1. Communicates effectively with guest, clients, business partners and staff.
2. To be a good sales person to promote hotel’s image and businesses.
3. Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.

RELATIONSHIP

1. Reports to Unit Manager concerned.
2. Coordinates with all concerned personnel to ensure that all activities are accomplished.

OTHERS

• Continuous learning through own training plan.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT

• Active Academic status
• At least vocational diploma in Hotel & Tourism Management.
• Have good English communication skills both in written and spoken
• Pleasant personality with good communication and interpersonal skills