Investigative Specialist I

With a 110-year heritage, the National Insurance Crime Bureau (NICB) is the nation's premier not-for-profit organization dedicated exclusively to fighting insurance fraud and crime.

NICB membership includes more than 1,200 property-casualty insurance companies, vehicle rental companies, auto auctions, vehicle finance companies, self-insured organizations and strategic partners. Beyond our membership, our nearly 400 employees work with law enforcement agencies, technology experts, government officials, prosecutors, international crime-fighting organizations and the public to lead a united effort to prevent and combat insurance fraud and crime.

A career with the National Insurance Crime Bureau (NICB) is rewarding and fulfilling to people who have the passion to play an important role in combating insurance fraud and vehicle crime. At the NICB, we know our people are our competitive advantage, and so, we offer a work atmosphere that is second to none.

Position Purpose:

This position supports regional personnel, member company representatives, and law enforcement authorities by providing investigative assistance in the areas of insurance fraud and crime. Investigative Specialists handle a variety of member company customer service requests, specifically facilitating requests for claim files extending between two or more carriers. Additionally, the position conducts research utilizing available data sets and resources, and maintains statistical results across subject areas.

Work Arrangement and Description:

This is a field position which means that the individual is assigned to an Area of Responsibility (AOR) and must travel within that AOR in order to fulfill their job responsibilities.

Competencies/Duties:

• Manage administrative functions including, but not limited to, handling of calls, mail, copies, shipping and office supplies.
• Assist with scheduling and preparation for meetings. May be required to attend meetings and take notes.
• Liaison between NICB agents and law enforcement as requested.
• Handle member company customer service requests.
• Facilitate member company request for other carriers insurance claim files.
• Keeps statistical results and may prepare statistical reports.
• Supports NICB Regional personnel, as requested.
• Conducts research utilizing available databases and other available resources.
• Other duties as assigned.

Position Requirements/Abilities:

• Flexible individual with the ability to multi-task and work under pressure.
• Sound decision making skills.
• Must be a problem solver.
• Team player who can work independently when necessary.
• Professional phone mannerism.
• Ability to discern questionable information and use sound judgment utilizing available resources to respond in a well thought out and logical manner.
• Operate and maintain NICB issued equipment.

Education, Work Experience, Licensure:

• High School Diploma required, some college or relevant prior experience preferred
• Prior experience conducting independent, data-based research preferred

Supervisory Responsibilities:

This position has no direct reports.

Contacts:

• Law Enforcement
• Insurance Personnel
• NICB Special Agents
• The Public

Environment/Physical Demands:

• Office environment.
• Extensive use of computer.
• Extensive time spent on telephone.
• May be required to work variable hours.

Salary Range and Statement:

This is a nonexempt position. The salary range is $20.51 to $24.62 per hour which calculates to $40,000 to $48,000 annually. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors including the specific requirements for this position, the candidate's geographic location, job-related skills, experience, and relevant education or training. NICB HR can share more about the specific salary range for your geographic location during the hiring process.

Benefits:

Our benefits are unparalleled! NICB offers employees a comprehensive benefits package, an attractive 401(k) plan and generous paid time off. For more information, visit https://www.nicb.org/about-nicb/careers.

The NICB is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: NICB is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at the NICB are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.