Core responsibilities
- Patient payments: Collect and process various forms of payment for inpatient services, including cash, credit cards, and checks.
- Billing and invoicing: Post charges to patient accounts, generate accurate invoices, and issue receipts for all transactions.
- Insurance verification: Verify patient insurance information and coordinate with insurance providers to process claims and resolve billing queries.
- Cash and reconciliation: Balance the cash drawer at the beginning and end of shifts, count money, prepare bank deposits, and maintain daily cash and payment records.
- Patient inquiries: Answer patient questions about their bills and provide clear explanations of charges.
Essential skills and qualifications
- Numerical accuracy: Must be detail-oriented and have a high degree of accuracy when handling transactions and records.
- Customer service: Possess strong communication and interpersonal skills to interact with patients and their families.
- Computer proficiency: Must be skilled in using hospital billing software and MS Office applications.
- Confidentiality: Maintain the confidentiality of patient and financial information in accordance with hospital policies.
- Collaboration: Work effectively with other departments, such as front office and accounts, to ensure a smooth billing process.
- Experience: Prior experience in hospital or healthcare billing is often required, with specific knowledge of inpatient (IP) and outpatient (OP) billing procedures.
Job Type: Full-time
Work Location: In person