Irrigation Operations Assistant

Position Summary:

We are seeking a detail-oriented, proactive, and tech-savvy Irrigation Operations Assistant to support our Water Management team. This position provides essential administrative and technical support for irrigation case handling, data management, and communication across 25+ residential communities.

The ideal candidate is highly organized, comfortable with computers, and eager to learn irrigation management programs. This role offers hands-on training and the opportunity to grow into a more advanced Irrigation Operations & Program Support position over time.

Key Responsibilities:

Irrigation Case & Ticket Management

• Assist with daily irrigation tickets, ensuring all cases are logged, tracked, printed, and assigned to the appropriate supervisor or technician.
• Monitor incoming irrigation calls and emails, ensuring prompt response and follow-up with homeowners and field staff.
• Support in closing work orders once resolved, ensuring documentation is accurate and clear.
• Maintain communication with supervisors and managers to ensure timely case updates and completion.

Data Entry & File Management

• Update and maintain digital records for over 25+ communities, ensuring accuracy in irrigation schedules, timers, and zone details.
• Transfer data from physical documents into shared digital files on a monthly basis.
• Support the upkeep of the Master Irrigation File (Excel-based) by entering and organizing information for timers, run times, and zone configurations.
• Assist in creating community-specific spreadsheets and folders for easy reference by the Water Management team.

Communication & Office Support

• Manage the irrigation administrative Outlook inbox, ensuring all irrigation-related emails are organized, tracked, and responded to in a timely manner.
• Act as a communication bridge between office staff, field supervisors, and homeowners to streamline scheduling and updates.
• Help prepare and print necessary paperwork, maps, and reports for technicians and supervisors.
• Support with documentation requests, internal forms, and reports as needed by the Irrigation Supervisor or Manager.

Software Learning & Technical Growth

• Receive training on irrigation management platforms (Hunter Centralus, Flowguard, Toro Sentinel, etc.) to assist in remote checks, schedule updates, and troubleshooting.
• Gradually take on responsibilities related to irrigation programming and monitoring.
• Provide light tech support in the office for file formatting, spreadsheets, and other basic software tools.

Required Skills & Experience:

• 1–2 years of experience in administrative support, customer service, or data entry (irrigation/landscaping experience is a plus).
• Strong computer skills, including Microsoft Excel, Outlook, and file organization.
• Excellent attention to detail and accuracy in data entry.
• Strong written and verbal communication skills.
• Ability to multitask and manage deadlines in a fast-paced environment.
• Willingness to learn irrigation platforms and operational processes.
• Quick learner with the ability to adapt to new systems and procedures.

Preferred Qualifications:

• Intermediate to advanced Excel knowledge (formulas, multi-tab organization, conditional formatting).
• Experience using ticketing or work order management systems.
• Bilingual (English/Spanish) preferred but not required.
• Interest in growing into a long-term role within the Water Management team.

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person