IS Epic Application Analyst 2 - Patient Access

JOB SUMMARY

The EPIC Application Analyst II - Patient Access is responsible for providing intermediate functional and technical support for the identified set of applications to a variety of business and clinical users. The role partners closely with operational and clinical stakeholders understand workflows, troubleshoot issued and design enhancements. This role is a key liaison for a variety of users and will coordinate all activities on behalf of the IS organization.

Hybrid role - if local to DFW area- on-site 1x a week; in state of TX, on-site once a month; out of state candidate would need to come on-site 2x a year

ESSENTIAL FUNCTIONS OF THE ROLE

• Serve as functional and technical subject matter expert on associated applications and workflows.

• Collaborates with operational leaders, end users, and cross-functional IT teams to identify issues, define requirements, and recommend solutions that improve efficiency and user experience.

• Build, modify, test, and deploy Epic system changes in a timely and accurate manner, following established change control processes.

• Creates and executes test scripts for new system builds.

• Implements system updates and changes and communicates those changes to super users and end users.

• Engages, manages, and communicates to all stakeholders.

• Trains and mentors Application Analysts

KEY SUCCESS FACTORS

• Strong understanding of Patient Access workflows, including scheduling, registration, insurance verification, and patient movement.

• Ability to translate operational needs into system design requirements.

• Ability to work well in team environments.

• Proficient with word processing, spreadsheets, workflow tools, and email software applications in an intermediate capacity.

• Demonstrated commitment to service excellence and building positive customer relationships.

• Self-motivated with ability to identify and resolve issues, and advance personal knowledge.

• Ability to execute complex tasks through organization and details motivated approach.

• Demonstrates excellent face-to-face communication skills, among facility customers and team members.

• Strong facilitation skills for leading integrated build meetings and workflow discussions

BENEFITS

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits

• 401(k) savings plan with dollar-for-dollar match up to 5%

• Tuition Reimbursement

• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification

EXPERIENCE - 2 Years of Experience

CERTIFICATION/LICENSE/REGISTRATION

• Epic Certification Required: Cadence, Referrals, Prelude

• Epic Certifications Recommended: Grand Central, MyChart, HelloWorld