Istanbul, Turkey - Senior Desktop Support Engineer

Job Summary
We are seeking a skilled Desktop Support Technician to provide comprehensive technical support within our organization. The ideal candidate will assist users with hardware and software issues, maintain IT infrastructure, and ensure seamless operation of desktop environments. This role requires strong problem-solving skills, excellent communication, and a customer-focused approach to support. The Desktop Support Technician will play a vital role in maintaining the efficiency and security of our IT systems across various platforms and devices.

Duties

• Provide technical support and troubleshooting for desktop computers, laptops, mobile devices, and peripherals.
• Assist users with software issues, including Microsoft Office applications, operating systems (Windows, macOS, Linux), and specialized enterprise software.
• Manage computer hardware inventory, perform installations, upgrades, and repairs as needed.
• Configure and support network connections including LAN, VPN, TCP/IP settings, DNS configurations, and wireless networks.
• Support IT infrastructure components such as Active Directory, Windows Server environments, SCCM, BMC Remedy, ServiceNow, Jira, firewalls, and network administration tools.
• Maintain security protocols by managing firewalls, VPN access, and user permissions through Active Directory.
• Troubleshoot network issues related to TCP/IP protocols and LAN connectivity to ensure minimal downtime.
• Assist with the deployment and management of computer images using SCCM or similar tools.
• Document support requests and resolutions accurately in help desk systems like ServiceNow or Jira.
• Collaborate with IT teams on projects involving server management (Windows Server), network upgrades, or hardware refreshes.
• Provide excellent customer service by communicating effectively with end-users at all levels of technical proficiency.

Skills

• Proven experience in technical support or desktop support roles with a strong understanding of computer hardware and software troubleshooting.
• Proficiency in operating systems including Windows (Windows 10/11/Server), macOS, and Linux distributions.
• Knowledge of Microsoft Office Suite and other productivity tools.
• Familiarity with computer networking concepts such as LAN/WAN, TCP/IP protocols, DNS management, VPN setup, firewall configuration, and network security best practices.
• Experience with Active Directory management and Windows Server administration.
• Ability to troubleshoot hardware issues related to desktops, laptops, mobile devices, printers, and peripherals.
• Skills in using remote support tools like SCCM for deployment and management tasks.
• Strong analysis skills for diagnosing complex technical problems quickly and efficiently.
• Excellent communication skills to effectively assist users with varying levels of technical knowledge.
• Experience working with help desk ticketing systems such as ServiceNow or Jira is preferred. This position offers an engaging environment for IT professionals eager to leverage their technical expertise while providing exceptional support to end-users across diverse platforms and technologies.

Job Type: Full-time

Pay: 60,000.00TRY per month