IT Administrator

Job Position: IT Admin (Mid-Level)

Job Summary:

IT Admin is responsible for providing technical support and assistance to end-users within an organization. This includes installing, configuring, and troubleshooting hardware, software, servers, networks, and systems to ensure optimal performance and minimal downtime. The ideal candidate should have strong problem-solving skills, a customer-oriented mindset, and the ability to communicate technical information clearly to non-technical users.

Key Responsibilities:

Systems & Infrastructure Management

• Manage, maintain, and troubleshoot servers, workstations, and network devices.

• Perform system upgrades, patches, and regular maintenance on Windows and/or Linux environments.

• Monitor system performance and ensure high availability of IT services.

• Administer Microsoft 365, Active Directory, Group Policies, user accounts, and access permissions.

• Oversee backup systems, perform routine backups, and support disaster recovery procedures.

Network Administration

• Configure and maintain switches, routers, firewalls, and VPNs.

• Monitor network performance, availability, and security.

• Troubleshoot connectivity issues across LAN/WAN/Wi-Fi environments.

Security & Compliance

• Implement and maintain security best practices for endpoints, servers, and networks.

• Manage antivirus, EDR, MFA, and other security tools.

• Conduct periodic audits of system access, security logs, and compliance requirements.

• Assist in incident response and remediation.

IT Asset & Documentation Management

• Maintain inventory of hardware, software licenses, and IT assets.

• Document system configurations, procedures, and troubleshooting guides.

• Ensure IT policies and procedures are followed and updated.

Project & Vendor Coordination

• Participate in IT-related projects such as system upgrades, migrations, or new deployments.

• Coordinate with external vendors for IT equipment procurement, repairs, and service agreements.

• Assist with evaluating and implementing new technologies.

Qualification & Education:

Bachelor’s Degree or Diploma in Information Technology, Computer Science, or a related field.

Certifications (optional but advantageous):

CompTIA A+, Network+

Microsoft Certifications

ITIL Foundation

Cisco CCNA

Experience:

1–3 years’ Experience with Windows OS, Microsoft 365, networking, and troubleshooting tools

Job Types: Full-time, Permanent

Pay: AED3,500.00 - AED5,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• IT Admin: 1 year (Required)