IT Analyst

About Us

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About The Role

Operations handling and coordination for Equant &FT :

• Monitoring daily active Tickets ensuring issues are communicated clearly.
• Providing 2nd level to the IT Help desk in Network, Active Directory, Security and Remote Access.
• Troubleshooting and managing complex incidents acting as 2nd level within the time frame agreed with the business.
• Providing an interface between Equant and FT subsidiaries.
• Managing access to French applications for Equant users.
• Performing and managing technical/1st level escalations in line with ITSM Fault Management.
• Assisting in the coordination of major outages and participating in crisis management and post mortems for outages.
• Being part of pilots projects, major projects and changes as a main contributor providing testing, analysis and feedback to the project owners.
• IT CSM for Sita and Orange Poland.
  
  

About You

Experience in 2nd or 3rd level support is a plus.

What We Offer

• HCL Domino Admin role including :
• Change Management – Validate and apply changes to server, application configuration or architecture, as requested by the customer or by Engineering teams
• Technical management – perform pro-active service maintenance actions to maintain service availability and reduce risk
  
  

Migration – When required, coordinate and perform migrations/upgrades (eg. migration of users from previous to

Only Your Skills Matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.