IT Analyst - The Langham, Boston

Key Responsibilities:

• Provide technical assistance (via phone, email, or in person) and support for helpdesk tickets
• Provide outstanding client and guest support in line with 5-star Hotel standards
• Available for guest room and meeting room technology support as necessary
• Conduct self in a most professional manner at all times to reflect the Hotel standards
• Assist with the rollout of new systems and updating of existing systems in a 24/7 production environment
• Maintain inventory for all hardware and software assets
• Work with Director of IT to ensure strict enforcement of Infosec policies
• Create and maintain ActiveDirectory user and machine accounts
• Take lead on new user onboarding
• Act as an onsite expert for Microsoft Office products
• Under guidance of Director of IT, act as escalation point for A/V system troubleshooting
• Assist with the general troubleshooting of network backbone, server, and storage components, and escalate or resolve with vendor support as necessary
• Support management and staff in their utilization of remote work software
• Ensure that each piece of computer equipment and the computer room are kept clean
• Organize and maintain repository of software and license information
• Act as “system owner” for select systems as delegated by Director of IT
Any other IT-related duties as delegated by the Director of IT

Qualifications:

• 2-3 years’ experience supporting business systems
• Candidate should have a mature and professional attitude with good written and oral communication skills
• Willing to work a flexible schedule in order to accomplish all major responsibilities and tasks
• An analytical approach to problems and a regard for detail and accuracy
• Able to provide help and support to both guests and colleagues
• Capable of seeking solutions and answers utilizing both group and external sources
• A self-motivated individual able to identify, take ownership and implement new technology related procedures that will improve guest service, operations and profitability
• Able to break down and relay technical information to non-technical persons
• All relevant certifications acquired and up to date
Legally authorized to work in the United States

Salary Range:

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/boston/