IT Analytic Support Analyst

India

Job ID: 102328

Gurugram

Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you’ve come to the right place.

YOUR IMPACT

You will provide analytic support to colleagues from all over the world.

In this role, you will receive time-critical requests with a clear analytical focus. You will respond to, research, resolve and track questions received in a timely manner to maximize user productivity. Most of these requests are solved live over the phone or via screen sharing sessions. You will help with requests for problem-solving (e.g., how to merge multiple datasets into one). You will also provide support on complex issues (e.g., building a dashboard using different levels of detail calculations).

You will advise as to how a task can be resolved quickly and effectively using IT applications. You will measure your success based on how effectively internal employees achieve their goals.

You will demonstrate a high degree of collaboration with regional centers to ensure the timely distribution of knowledge and positive impact on user satisfaction. Additionally, you will contribute to a strong team environment by engaging in the assistance of other specialists when appropriate as well as being available to provide assistance to other colleagues.

You will join our Gurugram, India office as part of our global technology team. You'll provide support in an increasingly complex, digital world. As part of a global team, you will collaborate with analysts located in Manila, Dusseldorf, Prague, Toronto, Waltham and San Jose.

Knowledge sharing is embedded in our team’s culture as we build off and learn from each other’s expertise.

YOUR GROWTH

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.

In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.

When you join us, you will have:

Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
Exceptional benefits: In addition to a competitive salary (based on your location, experience, and skills), we offer a comprehensive benefits package, including medical, dental, mental health, and vision coverage for you, your spouse/partner, and children.

YOUR QUALIFICATIONS AND SKILLS

2+ years’ experience in a similar role
Very strong analytical, conceptual and problem-solving skills
Ability to clarify and translate business requirements into scalable solutions
Efficient collaboration and time management skills
Very strong customer service attitude and a high level of professionalism
In-depth knowledge of Microsoft Excel
Good understanding of relational databases
Previous experience with Tableau, Alteryx, PowerBI, R/R-Studio, Python, Jupyter, DataBricks is an advantage
Outstanding communication and people skills
Superior command of the English language

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