Job overview:
As an Application Specialist, your role will revolve around installing, configuration and implementing provided dental software systems ( Dental Practice Management Systems (DPMS), Dental Imaging Software) from the IT side around the Kingdom based on the projects , as well as providing client support and training for clients end users on the provided systems.
Qualification and experience required:
Bachelor degree in Information Technology, Computer Science, or relevant field and 3+ years of Experience and strong knowledge of IT systems, networking, and hardware implementation, preference to having a PMP certification
Skills and Competencies required:
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Perform software installation, configuration, Implement hardware, including servers and other related equipment optimal operation and ensure a stable IT environment.
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Utilize IT and networking expertise to ensure stable connections and a reliable working environment for all systems.
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Conduct full training sessions and hands-on support for all end-users on the provided systems and assist them with technical issues
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Provide client support as required in timely manner for tickets and resolve issues effectively
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Conduct visits to customer sites to ensure a stable work environment and address any software-related issues if needed.
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Clients oriented with a solid communication skills and the ability to establish and maintain customer relations.
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Provide reports to management on tasks accomplished and issues resolved
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Good English professional proficiency (Speaking, reading and writing)
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Proficient in Microsoft office 365 as
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To travel across the Kingdom based on project needs and departmental requirements