IT Asset Analyst II

Salary Range: $81,457 - $101,821
This is an exempt position. Pay rates are based on education, skill, experience level and internal equity.

The success of Mecklenburg County rests on strong, competent talent at all levels of the organization. We are a growing team of talented and passionate IT professionals who are dedicated to delivering creative tools and innovative solutions to engage and serve more than 1 million County residents as well as 6,000 employees. Our mission is to serve the residents of Mecklenburg County by providing business-valued IT solutions and services that are flexible, engaging, and innovative.

POSITION SUMMARY
This is a mid-level role that is responsible for supporting IT Asset Management (ITAM) functions, including monitoring and coordinating purchasing and inventory management; and record and monitor equipment related to the County's information technology assets. This position, under minimal supervision, is responsible for providing technical expertise, analysis, and customer focused work as it relates to hardware, software, and asset maintenance.

ESSENTIAL FUNCTIONS

• Triage and work tickets. Monitor, respond and route emails from shared mailbox.
• Approve encumbrances related to hardware and software purchases.
• Audit software licenses to determine usage, ensure compliance with vendor agreements, and control costs
• Maintain an accurate inventory of IT assets (hardware & software) within the asset management tool & CMBD. This includes entering new asset information, updating records, conduct routine audits and ensuring data accuracy.
• Create and maintain standards for hardware and software and oversee the adherence of those standards
• Record assets received by the organization and track location or use from purchase to disposal
• Maintain records of purchase contracts, invoices, payments, or service level agreements

MINIMUM QUALIFICATIONS
Experience: Minimum of two years of progressively responsible technical systems experience.
Education: Bachelor's degree in Information Technology, Business, or Logistics.
Combination of relevant education and relevant experience accepted: Yes

PREFERRED QUALIFICATIONS

• IAITAM Certification in relevant IT asset management discipline (or comparable)
• Experienced in the management of Configuration Management Database (CMDB)
• Experience with IT sourcing, or purchasing
• Experienced with advanced Excel use (pivot tables and macros)
• Experienced with analyzing data and creating basic reports

KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of

• Broad-based information technology and trends
• Training techniques and skills to deliver effective training
• Understanding of a wide variety of Information Technology concepts and discipline areas
• Integration between multiple computing platforms
• Project management
• Inventory audits
• Cellular carrier platforms and reporting

Skills

• Leadership skills
• Problem-solving and process improvement skills
• Creativity
• Organizational and time management
• Interpretation of contract document
• Effective verbal and non-verbal communication
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Debugging skills

Abilities

• Business Acumen: Using economic, financial, market and industry data to understand and improve business results; using one’s understanding of major business functions, industry trends and own organization’s position to contribute to effective business strategies and tactics
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals
• Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
• Negotiation: Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties

COMPUTER SKILLS
Proficient in various computer applications

PHYSICAL DEMANDS
Demand Weight Frequency
Must be able to carry/move equipment 10 lbs. or less Occasionally
Must be able to carry/move equipment 11-20 lbs. Occasionally

REASONABLE ACCOMMODATIONS STATEMENT
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

DISCLAIMER STATEMENT
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.