IT Assistant

The IT Assistant Engineer will play a key role in supporting the company’s IT infrastructure across its real estate operations. The successful candidate will bring a solid foundation in networking, hands-on expertise with Fortinet firewall solutions, and a CCNA certification. With at least 3-5 years of experience in the real estate sector, this individual will ensure secure, reliable, and efficient IT services to support business operations, office connectivity, and property management systems.

Key ResponsibilitiesNetwork & Security Management

- Configure, administer, and troubleshoot Fortinet firewalls (FortiGate, FortiAnalyzer, FortiManager).
- Maintain and secure LAN, WAN, VPN, and VLAN infrastructures across multiple office and property locations.
- Monitor and respond to network performance and security incidents.
- Implement and enforce IT security policies, firewall rules, and access controls.

IT Operations & Support

- Provide end-user support to staff, brokers, and property teams, resolving IT and network-related issues promptly.
- Support real estate applications such as property management systems, CRM, and ERP tools.
- Conduct system updates, patch management, and routine IT maintenance.
- Assist with IT asset management, including hardware, software, and licensing.

Real Estate IT Integration

- Ensure IT systems and connectivity are in place for new branch offices or properties.
- Collaborate with property and facility management teams to align IT solutions with real estate operational needs.
- Document IT infrastructure, system configurations, and troubleshooting procedures.

Qualifications

- Bachelor’s degree in computer science working experience in the real estate industry.
- Hands-on expertise with Fortinet firewall technologies.
- Strong knowledge of TCP/IP, routing, switching, wireless, and VPNs.
- Familiarity with Windows/Linux environments and cloud services such as Microsoft 365, Azure, or Google Workspace.
- Ability to manage IT operations across multi-site, distributed office environments.
- Strong problem-solving, communication, and teamwork skills.
- Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).

Preferred Experience

- Exposure to network monitoring and IT management tools.
- Understanding of real estate IT workflows and business-critical applications.
- Experience in IT support for high-demand, fast-paced business environments.

Competency

- Technical Proficiency – Demonstrates strong technical knowledge and the ability to learn quickly.
- Problem Solving – Able to analyze complex issues, troubleshoot effectively, and provide timely solutions.
- Customer Orientation – Provides responsive and supportive service to internal users and teams.
- Adaptability – Flexible in managing multiple priorities across varied office/property environments.
- Collaboration – Works effectively with cross-functional teams including property managers, brokers, and IT leadership.

What We Offer

- A collaborative and growth-oriented workplace within the real estate sector.
- Opportunities for career advancement and professional certifications.
- Competitive compensation package including salary, benefits, and performance-based growth opportunities.

Job Type: Full-time