IT Assistant

Key Responsibilities

• Provide first-level technical support for hardware, software, network issues, and user inquiries.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
• Support the setup and maintenance of network and Wi-Fi systems.
• Assist with IT asset management, inventory tracking, and documentation updates.
• Perform routine system monitoring, backups, and preventive maintenance tasks.
• Troubleshoot connectivity issues and coordinate with vendors or service providers when necessary.
• Support IT-related projects, rollouts, and upgrades across the organization.
• Ensure compliance with IT policies, data security, and best practices.
• Travel to different company locations as required for on-site support (driving license mandatory).

Required Qualifications & Skills

• Minimum 3 years of IT support experience within the UAE (mandatory).
• Valid UAE driving license (mandatory).
• Strong knowledge of Windows OS, MS Office, basic networking, and troubleshooting.
• Familiarity with routers, switches, access points, CCTV, and telephony systems (preferred).
• Ability to diagnose and resolve technical issues efficiently.
• Good communication and customer service skills.
• Ability to work independently and manage tasks with minimal supervision.
• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.

Preferred Skills

• Experience with Microsoft 365 administration.
• Knowledge of Active Directory, user account management, and domain environments.
• Basic understanding of IT security practices.
• Experience supporting remote users and cloud-based apps.

Job Type: Full-time