IT Assistant

Location: Islamabad, Pakistan
Employment Type: Full-time
Timings: 6pm - 2am (Night shift)

About Nysonian
Nysonian builds the next generation of global lifestyle brands; brands that inspire how people travel, move, and live. We create not just products, but experiences that empower people worldwide.

Our Fast-Growing Portfolio Includes:

• NOBL Travel — redefining modern travel with design, durability, and performance
• FLO Pilates — bringing Pilates into homes and wardrobes globally

With $150M+ in revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide, we are shaping the brands that will define the next decade.

Core Values: Winners' Mindset | Speed with Purpose | Thoughtful Innovation | Genuineness | No Ego, Full Ownership

About the Role
We are seeking a proactive and solutions-oriented IT Support professional to manage day-to-day technical operations and ensure seamless end-user experience across the organization. This role is responsible for maintaining system efficiency, resolving technical issues, supporting onboarding, and ensuring reliable network and device performance. The ideal candidate is hands-on, responsive, and capable of working across both on-site and remote environments while maintaining strong documentation and vendor coordination practices.

What You Will Do

• Deliver day-to-day IT support for end-user devices (laptops, desktops) and peripherals including printers and scanners
• Diagnose and resolve hardware, software, and system issues (performance, login, connectivity, printing) with minimal downtime
  
• Install, configure, and maintain essential software, user accounts, and email systems (Outlook/webmail access, permissions, signatures)
  
• Perform routine system maintenance including OS updates, antivirus management, and preventive health checks
  
• Support employee onboarding by ensuring system readiness, access provisioning, and required tool setup
  
• Provide remote support to off-site users and troubleshoot network issues (LAN/Wi-Fi, IP, DNS) including basic router, switch, and mesh network support
  
• Manage IT inventory, document issues/resolutions, and coordinate with external vendors for maintenance, procurement, and repairs

Who You Are

• Minimum Graduate or Diploma holder in IT, Computer Science, or a related field
• 6 months to 2 years of hands-on experience in IT support or helpdesk role
  
• Basic understanding of hardware, software, and peripheral troubleshooting
  
• Familiarity with Windows OS, MS Office suite, and common business applications
  
• Exposure to email configuration (Outlook/webmail) and user account setup
  
• Basic knowledge of networking concepts (LAN, Wi-Fi, IP configuration, DNS)
  
• Strong problem-solving skills with a proactive and service-oriented mindset

Why You'll Love Working at Nysonian

• Collaborate with high-performing teams across fast-growing global brands
• Meaningful opportunities for growth, ownership, and impact
• A culture built on accountability, transparency, and execution
• Competitive compensation, benefits, and wellness-focused perks
• Opportunity to design and own internal automation systems

Our Commitment
Nysonian is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran status, disability, or any other legally protected characteristic. Reasonable accommodations are available for applicants with disabilities.