IT & Branch Systems Support Officer

We are hiring an IT & Branch Systems Support Officer to support our head office, call center, and restaurant branches.

This is a hands-on operational IT role. The candidate must be able to support branch networks, Ubiquiti / UniFi infrastructure, POS systems, aggregator devices, printers, CCTV, IP phones, barcode systems, and restaurant IT peripherals.

Key Requirements:

• Mandatory hands-on experience with Ubiquiti / UniFi infrastructure
• Experience with UniFi Dream Machine, access points, switches, cameras, UniFi OS / Controller
• Good knowledge of LAN, WAN, Wi-Fi, PoE, IP addressing, basic firewall concepts, and connectivity troubleshooting
• Experience with Windows PCs, network printers, Epson receipt/KOT printers, Zebra label printers, barcode scanners, and restaurant peripherals
• Experience with POS systems, aggregator devices, and order-printing workflows
• Basic knowledge of CCTV, IP cameras, IP phones, VoIP, and call center support
• Able to troubleshoot issues remotely and visit branches when required
• Must be available 24/7 on call for operations-critical issues
• Willing to work long hours during urgent operational issues
• Persistent, practical, and able to follow up until issues are fully resolved

Main Responsibilities:

• Support IT systems across branches, head office, and call center
• Monitor and troubleshoot Ubiquiti / UniFi network devices
• Support POS, aggregator devices, printers, phones, CCTV, barcode systems, and restaurant peripherals
• Coordinate with POS providers, aggregators, ISPs, vendors, and internal IT support
• Visit branches when remote troubleshooting is not enough
• Maintain IT asset records, device lists, issue logs, and branch IT documentation
• Support new branch IT setup and testing before opening

Important:
Only candidates with real hands-on Ubiquiti / UniFi experience should apply.

Pay: KD250.000 - KD300.000 per hour

Work Location: Remote