IT Business Analyst

As an IT Business Analyst at DHL Express, you’ll support all of the organization in terms of using systems, network and applications. Also with your knowledge about the digitalization will make the company more efficient to create new systems and be faster to all the processes.

Join our team of tech heroes to take charge and fortify our IT processes, so we’re always a step ahead.

IN THIS JOB YOU WILL:

• Analyze and translate business requirements to system specification for IT programs and projects
• Deploy local/global applications aligned with stake holders
• Ensure IT solutions are created, aligned and documented in time and in quality according to the business and IT program/project priorities.
• Ensure that business applications are up and running according to the Service Level Agreement
• Plan and coordinate the change requests
• Monitor performance of business systems and determine improvement areas
• Give on-call support for systems under responsibility whenever needed
• Assessment how business units are performing and help units improve their processes and systems
• Conduct research and analysis in order to come up with solutions to business problems and help to introduce these solutions to businesses and their clients.
• Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation

YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:

• Preferably university degree in Computer Science, Computer Engineering, MIS or other related fields
• 2 years of related IT experience is preferred
• Good command of English, both written & verbal
• Experience in generating process documentation and reports
• Familiarity with project management methodologies and software development lifecycle
• Experience in API, cloud, data analytics and software architecture
• Strong analytical and problem solving and quantitative analysis skills
• Experienced with relational databases especially SQL Server
• Good knowledge of MS office applications, Sharepoint and basic software knowledge
• Self motivated and result oriented
• Comfortable communication with diverse individuals inside and outside the organization
• Teamwork oriented with good communication and interpersonal skills
• Willingness to work under challenging circumstances and environment
• Ability to handle multiple concurrent tasks, changing priorities and meet deadlines
• No restriction to travel