IT Business Analyst

Key Responsibilities1. Business Requirements Gathering and Analysis

• Engage stakeholders across departments to identify and document business needs, processes, and improvement opportunities.
• Conduct workshops, interviews, and observation sessions to elicit functional and non-functional requirements.
• Translate requirements into detailed Business Requirement Documents (BRDs), user stories, and functional specifications.

2. Process Mapping and Optimization

• Model current (as-is) and future (to-be) business processes using BPMN or UML techniques.
• Identify inefficiencies, automation opportunities, and integration gaps across systems and departments.
• Recommend enhancements that align with CRA’s IT strategy and digital transformation roadmap.

3. Solution Assessment and Validation

• Liaise with technical teams, vendors, and solution architects to ensure proposed solutions meet business requirements.
• Support solution design walkthroughs and User Acceptance Testing (UAT) planning.
• Validate delivered functionality and ensure alignment with documented requirements.

4. Cross-Functional Coordination

• Act as the bridge between business units, IT teams, developers, and project managers.
• Support requirement traceability and ensure scope control throughout the project lifecycle.
• Maintain communication with stakeholders throughout the development, testing, and rollout phases.

5. Documentation and Knowledge Transfer

• Produce detailed documentation including use cases, data flows, system specifications, user manuals, and training guides.
• Contribute to knowledge base content and ensure business documentation is version-controlled and centrally accessible.
• Support the transition of business knowledge to operational support teams post-implementation.

6. Support for Strategic IT Initiatives

• Assist in preparing business cases, feasibility studies, and ROI evaluations for new IT initiatives.
• Participate in enterprise solution evaluations and RFP/RFI processes where business alignment is critical.
• Track benefits realization and support periodic post-implementation reviews.

Preferred CertificationsBusiness Analysis Certifications

• Certified Business Analysis Professional (CBAP) – IIBA
• PMI Professional in Business Analysis (PMI-PBA)
• BCS Business Analysis Practitioner

Agile / Methodology Alignment

• Certified Scrum Product Owner (CSPO)
• Agile Business Analyst Certification (Agile BA or equivalent)

Complementary Certifications

• ITIL® Foundation Certification (to support alignment with IT services)
• Lean Six Sigma – Yellow/Green Belt (for process improvement focus)

Job Type: Full-time