IT Business Analyst

About the Role: The position depends on Collaborating with business stakeholders to elicit, analyze, document, and prioritize requirements for digital and IT initiatives. Conduct workshops, interviews, and design-thinking sessions to understand user needs, business challenges, and opportunities for improvement. Translate business requirements into clear, actionable functional and technical specifications.

Responsibilities

• :
  Analyze and document current and future state business processes, data flows, and system interactio
• ns.Create business process models, user stories, and use cases to communicate requirements effectively to development and product tea
• ms.Work closely with developers, UX/UI designers, architects, and vendors to co-design technology solutions aligned with business objectiv
• es.Evaluate and recommend modern digital tools, automation platforms, and emerging technologies (e.g., AI, RPA, Cloud, API-based system
• s).Conduct feasibility studies, ROI analyses, and risk assessments to support business cases for new solutio
• ns.Support integration projects between ERP, CRM, portals, and mobile applications to enable unified digital experienc
• es.Collaborate with project managers to define project scope, deliverables, and resource nee
• ds.Contribute to Agile ceremonies (sprint planning, reviews, retrospectives) to ensure business value delive
• ry.Develop test plans, test cases, and acceptance criteria; coordinate User Acceptance Testing (UA
• T).Ensure solutions meet defined business requirements, security standards, and quality benchmar
• ks.Support change management activities including stakeholder engagement, communication, and training for new systems or process
• es.Develop user guides, FAQs, and training materials to ensure smooth adoption of digital too
• ls.Act as a business champion for innovation and continuous improvement across departmen
• ts.Monitor and evaluate the performance of implemented solutions and recommend enhancements or automation opportuniti
• es.Leverage analytics and dashboards (e.g., Power BI, Tableau) to measure process performance and business outcom
• es.Identify digital transformation opportunities that improve efficiency, scalability, and customer experien

ce.

Qualificat

• ions:
  Bachelor’s degree in computer science, Information Systems, or related
• field.5 - 7 years of experience. in the same
• field.Proven experience in business analysis, requirements gathering, and solution d

esign.

Skills & Compet

• encies:
  Strong analytical and problem-solving skills, with the ability to understand complex business processes and
• systems.Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stak
• eholders.Experience with business analysis tools and techniques, such as process modeling, data analysis, and requirements manageme
• nt tools.Familiarity with ERP, CRM, APIs, , modern integration platforms , and Digital Transf
• ormation.Knowledge of project management methodologies (e.g., Agile, Waterfall) and software development lifecycle (SDLC) p
• rocesses.Certification in business analysis (e.g., CBAP, CCBA) or project management (e.g., PMP, CAPM) i
• s a plus.Knowledge of data analytics tools (e.g., Power BI, Tableau) and process automation technologies (e.g., RPA, workflow aut

omation).