IT Business Analyst cum Client Service Manager

Key Responsibilities-

Own the client relationship, acting as the primary point of escalation for key accounts.

Oversee service delivery and ensure client expectations are met or exceeded.

Conduct regular client meetings, reviews, and performance discussions.

Develop account plans to strengthen relationships and drive business growth.

Collaborate with cross-functional teams to resolve issues and implement service improvements.

Analyze client feedback and performance metrics to enhance service quality.

Lead renewal discussions and support upsell/cross-sell initiatives.

Mentor and coach junior team members on client service best practices.

Represent the client’s voice in strategic discussions with internal leadership.

Job Type: Full-time

Pay: ₹15,933.65 - ₹41,195.49 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• How much experience do you have in Digital Marketing Projects?

Work Location: In person