IT Business Analyst – Dealer Experience

The IT Business Analyst – Aftersales Dealer Experience supports the design, enhancement, and continuous improvement of digital platforms critical to the Mopar Aftersales ecosystem. The role focuses on understanding dealer service, warranty, and parts workflows and translating them into actionable IT requirements that improve dealer efficiency, customer satisfaction, and operational performance.

Key Responsibilities:

Dealer Requirements & Business Analysis

• Gather, analyze, and document business requirements related to dealer‑facing platforms and tools such as service reception, online booking, DMS integrations, etc
• Map dealer workflows, pain points, and opportunities for digital improvement using structured analysis techniques.
• Translate dealer needs into functional specifications, process flows, and user stories with clear acceptance criteria.
• Conduct root-cause analysis for dealer-reported issues and propose data-backed solutions.

Platform Enhancement & Delivery Support

• Support product backlog definition, refinement, and prioritization based on dealer impact, business value, and feasibility — aligned with practices seen in dealer product road mapping.
• Partner with Agile delivery teams (developers, QA, UX, suppliers) to ensure requirements are implemented accurately and on schedule.
• Participate in UAT to validate functionality and ensure solutions meet dealer expectations.
• Document and communicate release notes, training needs, and platform changes to dealer stakeholders.

System & Data Coordination

• Support integrations across multiple dealer systems (parts ordering, service tools, catalogs, warranty systems, sales & aftersales applications).
• Define requirements related to data quality, dealer account structures, permissions, pricing logic, catalog updates, or operational workflows — following patterns used in cross-system accessory and eCommerce BA roles.
• Validate data flows, configurations, and cross-functional dependencies across IT and business teams.

Stakeholder Collaboration & Communication

• Collaborate with Dealer Operations, Aftersales, Commercial, Parts Sales & Marketing, and IT product teams to ensure alignment of priorities.
• Serve as a liaison ensuring dealer pain points, feedback, and operational requirements are captured and transformed into system improvements.
• Communicate status, risks, and key decisions to leadership and cross-functional partners.

Continuous Improvement & Dealer Experience Innovation

• Identify opportunities to improve dealer efficiency, satisfaction, and performance through digital enhancements.
• Leverage dealer usage analytics and performance metrics to recommend improvements.
• Support strategic initiatives such as new dealer portal capabilities, workflow modernization, and integration of new service or parts applications.

EOE/Disability/Veteran

At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.

Our benefits reflects the STELLANTIS commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.

As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.

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