IT Business Analyst (Digital / Retail Banking)

Your new company

Hays’ client is a globally recognized powerhouse in IT services, consulting, and digital business solutions. Ranking among the world’s most valuable technology brands, they are known for an expansive global delivery model that sets the industry standard for large-scale digital transformation. By joining Hays’ client, you will be part of a high-performing team delivering customer-centric banking solutions for leading financial institutions.

Your new role

• Requirements Engineering: Conduct workshops and interviews to analyze business needs, clarifying scope, assumptions, and priorities for digital banking journeys.
• Documentation & Mapping: Create and maintain comprehensive BRDs/FRDs, "As-Is/To-Be" process flows, and traceability matrices to ensure no requirement is lost.
• Agile Delivery: Convert business needs into well-sliced user stories with clear acceptance criteria, supporting backlog refinement and sprint planning.
• Journey Design Collaboration: Partner with UX and Technical teams to provide input on wireframes, screen designs, and non-functional requirements.
• SIT/UAT Support: Validate test scenarios, assist in defect triage, and clarify requirements to ensure smooth sign-off and release readiness.
• Stakeholder Management: Act as the bridge between Business, Operations, Risk, and Tech teams to manage dependencies and drive critical decisions.
• Data Validation: Support reporting needs by defining data fields, mappings, and business validation rules.

What you'll need to succeed

• Experience: 5–8 years of experience as a Business Analyst, specifically within Retail and/or Digital Banking (customer-facing journeys).
• Technical Domain: Strong understanding of banking journeys such as Onboarding/KYC, Payments, Transfers, and Cards.
• Agile Proficiency: Hands-on experience with Azure DevOps (Boards) or JIRA for backlog management and sprint tracking.
• Analytical Skills: A data-driven mindset with the ability to interpret data and validate outcomes; basic SQL knowledge is preferred.
• Communication: Excellent elicitation and presentation skills, with the ability to manage stakeholders across various departments.
• Location: Candidates must be currently based in the UAE.
• Bonus Points: Exposure to Open Banking concepts, REST/JSON APIs, or customer authentication journeys (MFA/Biometrics).

What you'll get in return

• Global Brand: The opportunity to work for a leading IT company with a massive global footprint and a reputation for excellence.
• Innovation: Play a key role in shaping the digital banking landscape in the Middle East.
• Professional Environment: Join a collaborative, "audit-ready" environment that values high-quality documentation and agile best practices.

What you need to do now

If you are interested, apply now . Be sure to answer the screening questions accurately; a Hays consultant will reach out to you if your profile is suitable for the requirements.