IT Business Analyst - Infrastructure Services

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: IT Business Analyst - Infrastructure Services
Job Title: Information Technology BA IV
Agency: Health & Human Services Comm
Department: SP28 IT Infrastructure Ops
Posting Number: 17061
Closing Date: 07/17/2026
Posting Audience: Internal and External
Occupational Category: Computer and Mathematical
Salary Range: $7,015.16 - $9,000.00
Pay Frequency: Monthly
Salary Group: TEXAS-B-27
Shift: Day
Additional Shift:
Telework:
Travel:
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations:
MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM
IT,Z Prefix

The IT Business Analyst IV in Infrastructure Services plays a critical role in bridging the gap between business needs and IT solutions. This position requires a deep understanding of business processes, technology, and project management methodologies to effectively analyze, document, and implement infrastructure solutions that support the organization's strategic objectives.

The ITBA-IV performs advanced business analysis work. The role serves as a primary liaison between agency customers, clinical stakeholders, and IT infrastructure teams to coordinate the evaluation, procurement, and installation of hospital devices and instruments. This position is responsible for developing and maintaining standardized business processes, specifically leading the creation and management of architectural diagrams and technology roadmaps.

This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel to other offices(s) may be required. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. Will supervise the work of others.

Essential Job Functions (EJFs):

Business Analysis (30%)

Elicits, analyzes, validates, and documents business requirements for infrastructure projects; tracks and analyzes business processes to clearly define product requirements, features, and enhancements; develops and maintains business process models, data flow diagrams, and use cases; conducts feasibility studies and cost-benefit analyses for proposed infrastructure solutions; collaborates with business stakeholders to understand their needs and translate them into technical requirements.

Project Management (30%)

Assists project managers in defining project scope, objectives, and deliverables; develops project implementation proposals, documentation, and scheduling; contributes to project planning, scheduling, and resource allocation; tracks project progress and identifies potential risks and issues; facilitates communication between project stakeholders and IT teams. Leads projects as required.

Technology Management (20%)

Consults on the analysis of an application and implements solutions; provides production support to users of systems and applications; writes technical specifications and requests for proposals; evaluates and identifies continuous improvements to ensure that system or program implementations are efficient and effective; ensures that solutions align with infrastructure standards and policies, and industry trends and best practices. Tracks or manages infrastructure technology.

Stakeholder Management (15%)

Leads matrixed teams to accomplish HHS IT and Infrastructure Services goals; coordinates with customers to complete service requests; develops training curricula and conducts formal training sessions covering assigned operational areas, including new or updated processes; builds and maintains relationships with business and technical stakeholders at all levels; facilitates workshops and meetings to gather requirements and address stakeholder concerns.

Other (5%)

Other duties as assigned include, but are not limited to, supporting the development, testing and currency of the agency information technology disaster recovery and business continuity plans.

Knowledge, Skills and Abilities (KSAs):

• Knowledge of Business analysis principles, practices, and procedures.
• Knowledge ofInfrastructure technologies, including servers, networks, storage, and cloud platforms.
• Knowledge of The lifecycle of medical and lab devices.
• Knowledge of Project management processes and tools.
• Knowledge of Software Development Life Cycle (SDLC) and IT Service Management (ITSM) frameworks.
• Knowledge of Standardized architectural frameworks and Reference Architecture.
• Knowledge of Automation or AI Tools, or comfort and willingness to learn and utilize AI and Automation tools.
• Knowledge of Federal or State legislative processes, including how to assess their impact on IT strategy and operations.
• Skill in Interpersonal relationships, including the ability to work with others under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships with diverse backgrounds at all levels of the organization.
• Skill in Technical writing, including the creation of technical architecture diagrams, process models, and data flow diagrams.
• Skill in Eliciting and documenting complex business requirements from non-technical clinical staff.
• Skill in Monitoring and assessing situations and determining appropriate responses.
• Skill in Facilitating workshops and meetings to resolve stakeholder concerns and gather requirements.
• Skill in Developing training curricula and/or conducting formal training sessions for diverse stakeholders.
• Skill in Process improvement techniques.
• Skill in Using PPM tools and ITSM documentation software to track work orders and project progress.
• Skill in Structured problem-solving techniques and root cause identification.
• Skill in Communicating effectively with both technical teams and business users.
• Ability to Analyze, evaluate and synthesize complicated and technical information.
• Ability to Analyze and solve complex problems related to the integration of new instruments into an existing environment.
• Ability to Coordinate matrixed teams to achieve Infrastructure Operations service goals.
• Ability to Manage multiple priorities within SLA timelines.
• Ability to Communicate effectively with technical architects, vendors, and agency leadership, both in writing and verbally.
• Ability to Prepare and lead presentations through formal review boards.
• Ability to Stay up-to-date with industry trends and best practices; provide technical guidance to project teams.
• Ability to Identify and analyze business problems and propose solutions; troubleshoot technical issues and provide support to end-users; and facilitate root cause analysis and implement corrective actions.
• Ability to Oversee and/or supervise the work of others.

Registrations, Licensure Requirements or Certifications:

The Following Certifications are Preferred:

• Certified Business Analysis Professional (CBAP), PMI Professional in Business Analysis (PMI-PBA), or comparable certification.
• Project Management Professional (PMP) certification.
• ITIL Foundation certification (v3 or v4).

Initial Screening Criteria:

• Minimum of five (5) years of experience in business analysis, project management, healthcare informatics, or IT infrastructure services is required.
• Graduation from a college or university with major coursework in business administration, computer science, management information systems, or a related field is generally preferred. Experience and education may be substituted for one another on a year for year basis is required.
• Experience creating technical specifications, business process models, or architectural review documentation is required.
• Experience working within a healthcare, hospital system, or clinical laboratory environment is preferred
• Experience coordinating large-scale device roll-outs across multiple geographical campuses is preferred.
• Experience in conducting training, meetings, or workshops is preferred.
• Previous experience working for a Texas State Agency is preferred.

Additional Information:

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

• Selected candidates must be legally authorized to work in the U.S. without sponsorship.
• Selected candidate must be willing to commute to the office on the required days.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.