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IT Business Enablement Manager

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

The IT Business Enablement Manager serves as the critical liaison between business stakeholders and technology teams. This role is responsible for eliciting, analyzing, and translating business needs into clear, actionable technical requirements that enable successful delivery of technology solutions. The TBA ensures solutions align with business goals, optimize processes, and deliver measurable value.

Key Responsibilities:

Business & Stakeholder Engagement

Partner with business leaders, product owners, and end users to understand business objectives, pain points, and desired outcomes
Facilitate stakeholder interviews, workshops, and working sessions
Act as a trusted advisor by recommending technology-enabled solutions that improve efficiency and effectiveness

Requirements & Analysis

Elicit, document, and manage business and functional requirements (e.g., BRDs, FRDs, user stories, acceptance criteria)
Translate business requirements into technical requirements in collaboration with architects and engineering teams
Perform gap analyses, impact analyses, and process mapping (current state vs. future state)
Support prioritization and scope definition to balance business value, cost, and timelines

Delivery Support

Work closely with project managers, product owners, enterprise applications teams, and QA teams throughout the SDLC or Agile lifecycle
Support solution design reviews to ensure alignment with documented requirements
Assist with test planning, UAT coordination, defect triage, and validation of delivered functionality
Ensure traceability between requirements, design, testing, and deployed solutions

Process & Continuous Improvement

Identify opportunities for process optimization, automation, and technology modernization
Contribute to standards, templates, and best practices for business analysis and documentation
Support change management and user adoption through training materials and communication

Required Qualifications

Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent experience)
5+ years of experience as a Business Analyst, Technology Business Analyst, Business Relationship Manager or similar role
Strong experience working with:
- Requirements elicitation and documentation
- Agile and/or Waterfall delivery methodologies
- Cross-functional technology teams
Excellent written and verbal communication skills
Proven ability to translate complex business needs into clear technical solutions

Preferred Qualifications

Experience in enterprise applications, cloud platforms, data/analytics, or system integrations
Familiarity with tools such as Jira, Confluence, Azure DevOps, SQL, Visio, Lucidchart, or similar
Knowledge of API-based integrations, data flows, and system architectures
Experience supporting large-scale digital transformation initiatives
Experience working in a Manufacturing, Distribution or HVAC environment a plus.

Key Competencies