IT, Business Systems Analyst 3

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Overview

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community eligible for opportunities through the New Haven Hiring Initiative—or a newcomer interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

The IT Business Systems Analyst 3 within HR Innovation and Strategic Support (HRISS) reviews, analyzes, and evaluates user needs to develop technology solutions that support overall business strategies. This role is responsible for documenting system and process requirements, defining scope and objectives, and delivering solutions that drive process improvement, data integrity, and effective system implementation.

Serving as a liaison between HR stakeholders and IT, the analyst applies both functional and technical expertise to moderately complex initiatives across core HR areas, including HCM, recruiting, learning, compensation, payroll, benefits, and time-and-absence management. The role supports a broad and evolving portfolio and may flex across functional domains based on business priorities.

The analyst leads small-to-medium initiatives and contributes to larger projects, with responsibility for scope definition, requirements documentation, and impact analysis. The position supports system configuration, troubleshooting, and integration efforts across platforms such as Workday and Salesforce, ensuring reliable system performance and seamless data flow.

In a modern HR technology environment, this role identifies, evaluates, and applies opportunities to improve processes through automation, intelligent workflows, and AI-enabled solutions, including chatbots, agentic AI agents, and intelligent service solutions. The analyst leverages data insights, reporting, and analytics to support informed decision-making and continuous improvement, while ensuring alignment with governance, security, and compliance standards

Required Skills and Abilities

1. Experience supporting enterprise HR systems such as Workday, Salesforce, or similar platforms. Experience with process automation, workflow tools, or digital transformation initiatives

2. Familiarity with AI-enabled solutions such as chatbots, agentic AI agents, or intelligent workflow tools

3. Familiarity with emerging AI concepts, including large language models (LLMs) and agent-based solutions

4. Experience working in Agile or iterative delivery environments

5. Experience with reporting and data visualization tools (e.g., Power BI). Experience in higher education or HR domains

Preferred Skills and Abilities
Workday Pro Certifications preferred

Principal Responsibilities

1. Perform a diverse range of analytical duties in the development of technology solutions for business processes. 2. Plan, organize, and define requirements, methods, and end user objectives, coordinate effort with team members, other IT staff, users, and vendors. 3. Interview, analyze, and document end-user processes and systems requirements for enhancement and/or workflow improvements or new system development. 4. Develop and execute system test plans to ensure application performance aligns to specifications. 5. Prepare technical reports, design workflow maps or other documents to facilitate system/s understanding. 6. May lead segments of larger projects, develop trainings, presentations, and communications. Required Education and Experience Bachelor's Degree and four years of experience or equivalent education and experience. Skills and Abilities Developed analytical, critical thinking and problem-solving skills. Developed interpersonal, written, communication, presentation, and organizational skills. Proven ability to lead and manage staff. Proven expertise with systems and process analysis methods and techniques. Proven project management skills and knowledge of commonly used concepts, practices, and procedures.

Job Posting Date

04/01/2026

Job Category

Professional

Bargaining Unit

NON

Compensation Grade

GS-3

Compensation Grade Profile

GS-3g

Salary Range

$86,300.00 - $129,425.00

Time Type

Full time

Duration Type

Staff

Work Model

Hybrid

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.