IT Business Systems Analyst – Warranty

Mopar is seeking a detail‑oriented and collaborative IT Business Systems Analyst, especially within Aftersales and Service domains. This person is expected to act as a critical bridge between Warranty business stakeholders and IT delivery teams. This role is responsible for analyzing end‑to‑end warranty processes, capturing and translating business requirements into functional system specifications, and supporting the delivery and evolution of enterprise warranty applications in the tightly coupled eco system.

The Business Systems Analyst will ensure that the warranty rules, claims workflows, integrations, and data flows are accurately implemented to support compliance, operational efficiency, dealer experience, fraud detection, and analytical insights across Aftersales systems.

KEY RESPONSIBILITIES:

Business Requirements & Analysis

• Gather, analyze, and document business requirements related to warranty claims processing, adjudication, policies, labor operations, and reimbursements.
• Translate warranty rules and policies into functional requirements, process flows, business rules, and user stories.
• Map current‑state and future‑state warranty processes, identifying gaps, inefficiencies, or automation opportunities.

Application & Platform Support

• Support enterprise warranty platforms and their integrations with dealer systems (DMS), service systems, parts, pricing, and finance applications.
• Collaborate with Product Owners and IT delivery teams to refine backlogs and prioritize enhancements based on business value and compliance needs.
• Ensure solutions align with Aftersales digital transformation goals and enterprise architecture standards.

Data, Controls & Compliance

• Define warranty‑related data requirements, validations, eligibility rules, and audit controls.
• Support data accuracy, reporting needs, and downstream consumption for analytics, fraud detection, and financial reporting.
• Ensure warranty solutions comply with internal policies, comply with SOXs rules, regulatory requirements, and cybersecurity standards.

UAT & Release Support

• Coordinate and support User Acceptance Testing (UAT) with business SMEs, dealers, and regional teams.
• Develop test scenarios aligned with real‑world warranty use cases and policy variations.
• Support release readiness by validating requirements, managing defects, and assisting with change communication.

Stakeholder and Cross-Functional Collaboration

• Act as a single point of contact between business warranty teams, IT delivery, vendors, and global/regional stakeholders.
• Facilitate workshops, working sessions, and requirement reviews with Warranty Operations, Finance, Legal, and Dealer Experience teams.
• Communicate clearly on scope, impacts, dependencies, and delivery status.

EOE/Disability/Veteran

At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.

Our benefits reflects the STELLANTIS commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.

As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.

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