IT Call Center Associate - Information Tech (Nights)

The IT Call Associate is responsible for the effective and efficient handling of calls for all Tanner facilities and initiating response for emergency codes. The work is performed in a fast-paced environment where your ability to multi-task and prioritize your work is crucial in the accomplishment of your work tasks. Work tasks include the processing of general information and business calls along with emergency calls. The IT Call Associate also monitors the alarm systems for the hospitals, as well as acting as a backup for Tanner Security. The job must be performed with the highest regard for professionalism, confidentiality, speed, and accuracy.

Education: High School Diploma or GED

Experience: Two years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.

Licenses and Certifications

NONE REQUIRED

Supervision

Requires little supervision.

Qualifications

Two years of switchboard experience or related experience in a high-volume operator, switchboard, or dispatch role.

Two years of experience required using computer in professional setting.

Competent and trained on all Tanner Systems necessary to work the Switchboard.

Excellent customer service and communication skills required. Distinct speaking voice that is clear and easily understood.

Emergency communications experience considered a plus.

Requires critical thinking skills and good judgment under pressure. Must be capable of reacting logically to unusual situations.

Position requires the ability to work at a fast pace and make swift decisions to facilitate effective and

Interpersonal skills are necessary in order to communicate effectively with a wide variety of hospital personnel, patients and outside callers in gathering and exchanging approved information.

Must demonstrate a friendly, responsive, service-minded attitude to all internal and external customers.

Ability to multi-task and work with frequent interruption.

Required to maintain a collaborative, team relationship with peers and colleagues in order to effectively contribute to the group's achievement of goals and to help foster a positive work environment. Communicates ideas effectively. Shares information and keeps others properly informed. Gives and is open to useful feedback. Actively contributes to the development and application of process improvements.

All operators must display excellent grammar, spelling, and professional communication techniques.

Must be able to work shift work that includes weekends, holidays, and extended shifts. Shifts are subject to change with or without notice.