IT CLIENT SUPPORT ANALYST 3

Overview
This position takes direction from the IT Assistant Director – End User Support. The incumbent is responsible for supporting the technical needs of the programs that are part of the LSUHSC Off-Campus Instructional Site (OCIS) on the LSU A&M Campus in Baton Rouge, Louisiana. Responsibilities run the gamut from general end-user support, Audio Visual system support, coordination with LSU A&M IT, and application specific support for the LSUHSC OCIS programs.

Key Responsibilities:

• Deliver end-user support for hardware, software, inventory, and ticket management
• Support Audio Visual systems in coordination with LSU A&M IT and the LSUHSC-NO Enterprise AV Team.
• Troubleshoot connectivity, phone, and network issues
• Manage workstation/laptop setup, software installation, and system configuration
• Maintain accurate inventory and documentation in the LSUHSC ITSM system
• Assist with data transfers, surplus processing, and technology sanitization
• Develop and update technical documentation and procedures

Minimum Qualifications:

• Bachelor’s degree from an accredited four-year institution
• At least five years of relevant IT experience supporting end-user needs
• Advanced oral and written communication skills
• Proficient in troubleshooting, critical thinking, and problem-solving
• Strong customer service orientation and organizational skills
• Proficiency with Microsoft Office products

Preferred Qualifications:

• Degree in Computer Science, Computer Information Systems, or related IT field
• Experience working in an academic institution of higher education
• Advanced ability to communicate with technical and non-technical audiences
• Basic knowledge of classroom AV technology

LSU Health New Orleans seeks candidates who will contribute to a climate where students, faculty, and staff of all identities and backgrounds have equitable access and success opportunities. As an equal opportunity employer, we welcome all to apply without regard to race, color, religion, age, sex, national origin, physical or mental disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. LSU Health New Orleans is also designated as a State As a Model Employer (SAME) agency and provides assistance to persons needing accommodations or with the accessibility of materials. For those seeking such accommodations or assistance related to this search, we encourage you to contact the Office of Human Resource Management (HRMADA@lsuhsc.edu).

Comprehensive benefits are available to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement plans; generous annual and sick leave; 14 paid holidays per year; and an employee health primary care clinic. See following link for more details on our benefits offerings: LSUHSC, New Orleans – Benefits Other employee benefits include a full-service credit union, wellness benefits featuring complimentary fitness center membership for employees and their spouses, employee assistance program, campus assistance program, and pet insurance option. More information about these benefits can be found on this webpage: Additional Benefits

Job Type: Full-time

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Ability to Commute:

• New Orleans, LA 70112 (Preferred)

Ability to Relocate:

• New Orleans, LA 70112: Relocate before starting work (Preferred)

Work Location: In person