Find The RightJob.
IT Client Support Specialist 3
**Classification Study Notice**
This position is currently undergoing review as a part of the IT Project job class study and therefore both the title and the pay range assigned may be subject to change upon the completion of the study.
This job class uses Competency Based minimum qualifications (MQs). Please read the Competency Based MQ instructions below to learn more.
ATTENTION ALASKA RESIDENTS ONLY!
The Department of Transportation and Public Facilities (DOT&PF), Program Management and Administration is looking for a long-term nonpermanent IT Client Support Specialist 3 to help us Keep Alaska Moving!
Anchorage: $2,646.00/Bi-weekly
What you will be doing:
DOT&PF is recruiting for a full-time, long-term, nonpermanent position. This position will accrue personal leave, enjoy 11 paid holidays a year, as well as have the option of health insurance and other benefits.
Incumbent will provide technology support services primarily for the Alaska Marine Highway System (AMHS) within the Department of Transportation & Public Facilities (DOT&PF).
This position is responsible for troubleshooting, analyzing, tracking and resolving hardware and software problems. This includes Windows Desktop Platforms, Microsoft Active Directory, Microsoft Exchange, Microsoft Office 365, Endpoint Management Software & Solutions, Microsoft Teams, VoIP Phones, Network & Server Equipment, Microcomputer PC Laptop & Tablets, Printers/MFP’s, Cabling, Imaging, Configuring & Deploying Workstations, Mobile Devices and other technologies.
As a technical leader, the IT Client Support Specialist collaborates with other Specialists or Supervisor to direct, mentor, assist and train Microcomputer Network Technicians 1/2. This position assists technicians in troubleshooting, analyzing, and solving desktop computer and network problems. Works in accordance with Agency and SOA standards, procedures and policies, and effectively manages time and task prioritization.
You will work closely with others to develop an understanding of the techniques and procedures for troubleshooting desktop computers, networks, printers and peripheral devices; become familiar with DOT&PF and OIT unique technical support and service delivery expectations across both OIT and DOT&PF technology Service Catalog; become proficient in the use of diagnostic tools and procedures; and utilize remote access tools as appropriate to remotely diagnose and resolve issues.
Our Mission, Values, and Culture:
The State of Alaska Department of Transportation and Public Facilities’ mission is to Keep Alaska Moving. DOT&PF has over 3000 employees, oversees 237 airports, 9 ferries serving 33 communities, over 5,600 miles of highway and 839 public facilities throughout the state. We keep Alaska moving through service and infrastructure. We are working toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges. We believe collaboration, communication, and coordination increase our ability to succeed. Creating teams that are focused on results, working together, and leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans.
The DOT&PF core values are integrity, excellence, and respect. We support an environment focused on teamwork and collaboration to achieve results. We succeed in achieving our transportation mission through building credibility with our customers, stakeholders, and the public.
Benefits of Joining Our Team:
Joining the Alaska Department of Transportation & Public Facilities (DOT&PF) offers an array of benefits, with career growth opportunities at the forefront. As an integral part of Alaska's infrastructure development and maintenance, DOT&PF provides employees with a dynamic and diverse work environment where they can continually enhance their skills and climb the career ladder. The department values professional development, offering training programs and mentorship opportunities to help individuals expand their expertise and advance in their chosen fields. With the vast and unique challenges of Alaska's geography and climate, employees can work on groundbreaking projects that contribute to the state's growth, making the DOT&PF an ideal choice for those seeking a fulfilling and evolving career in transportation and public facilities.
The State of Alaska has a generous benefits package. Please see here for more information: https://doa.alaska.gov/dop/workplace/benefits/.
The Working Environment You Can Expect:
This position may be located in Anchorage or Juneau. Once hired and trained, and with supervisor approval, this position is appropriate for part-time in-state teleworking.
Working at the Alaska Department of Transportation and Public Facilities (DOT&PF) offers a uniquely challenging and rewarding environment. With Alaska's diverse and expansive terrain, coupled with its extreme weather conditions, employees of the DOT&PF can work in various locations, including remote locations and urban centers, addressing a wide range of transportation needs. Their roles demand adaptability and resourcefulness as they maintain and improve roads, bridges, airports, ports, and public facilities in a state known for rugged terrain and extreme seasonal changes. This work not only presents professionals with a range of fascinating challenges but also allows them to contribute to developing and maintaining critical infrastructure against the backdrop of Alaska's breathtaking natural beauty, reflecting a strong commitment to safety and environmental responsibility.
Who We Are Looking For:
We are interested in candidates who possess some or all of the following position specific competencies:
- Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
- Analytical Thinking/Problem Solving: Uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
- Creativity and Innovation: Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge programs/processes.
Special Note:
Valid Driver's License is required.
This position requires a valid Transportation Worker´s Identification Card (TWIC). See below for more information.
To view the general description and example of duties for positions please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs
Minimum Qualifications
Competency Description
The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.
Please ensure your application (through work history, training, education, licenses, certifications, etc.) supports/demonstrates you possess the minimum required competencies for the job class.
- Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Information Assurance: Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity.
- Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components.
- Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.
Equivalent to those typically gained by:
Special Note:
“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.
“Training” means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.
“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.
“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.
Additional Required Information
At time of interview, applicants are requested to submit (if not already attached to your application):
- Three (3) professional references, one of which should be from a former or current supervisor, including name, job title, and current phone numbers.
- Two most recent performance evaluations. If recent performance evaluations are unavailable, please provide two professional letters of reference.
TRANSPORTATION WORKER IDENTIFICATION CREDENTIAL (TWIC)
Please be aware - this position requires the applicant (at their expense) to obtain a Transportation Worker Identification Credential (TWIC) in compliance with federal regulations pertaining to certain maritime port facilities. All terminal employees are required to obtain a TWIC in order to work in certain restricted areas of the terminals.
Information about the TWIC can be found on the TWIC information web site link, https://www.dco.uscg.mil/nmc/twic/#, or call the TWIC help desk at 1-866-347-8942.
If you are selected for the position, you will be required to immediately enroll/apply for the required TWIC card. The applicant selected for the position must have their TWIC card in hand in order to be unescorted within a restricted or secure area of the terminal facility.
ALASKA RESIDENTS ONLY
Please be sure to check our residency definition to determine if you qualify.
SUPPLEMENTAL QUESTIONS
For your application to be evaluated you must answer the Supplemental Questions.
EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer’s name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported, and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
EEO STATEMENT
Contact Information
Name: Mark Porter, Data Processing Manager
Email: mark.porter@alaska.gov
The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)
Insurance Benefits
- Health insurance, which includes employer contributions toward medical/vision/dental
- The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
- AVTEC
- Confidential
- Correctional Officers
- Marine Engineers
- Mt. Edgecumbe Teachers
- Supervisory
- Unlicensed Vessel Personnel/Inland Boatman's Union
- Exempt employees (not covered by collective bargaining)
- The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
- General Government
- Labor, Trades and Crafts
- Public Safety Employees Association
- Masters, Mates & Pilots
- The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
- Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
- Group-based insurance premiums for
- Term life (employee, spouse or qualified same sex partner, and dependents)
- Long-term and short-term disability
- Accidental Death and Dismemberment
- Long-term care (self and eligible family members)
- Supplemental Survivor Benefits
- Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Retirement Benefits
- Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
- Matching employer contribution into a defined contribution program (new employees)
- Employer contribution into a defined benefit or defined contribution program (current employees)
- Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
- Option to enroll in the Alaska Deferred Compensation Program
- Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options
- Personal leave with an accrual rate increase based on time served
- Twelve (12) paid holidays a year
© 2026 Qureos. All rights reserved.