IT Continuous Educator-New Jersey Ave. Hybrid position

INTRODUCTION

Under the supervision of the Unity Health Care Inc. (UHC) Project and Training Manager, the IT Continuous Educator will support the training needs of the Unity’s Community Connect model (Capital Area Community Health Connect/CACHC) via collaborating with operations and IT to ensure Epic and related third party workflow adoption, adherence, and satisfaction. The IT Continuous Educator will engage with staff as required to promote continuous improvement and participate in workgroups and readiness programs to support training during IT implementations and ongoing. Post implementation responsibilities will focus on onboarding, remediation, and efficiency training.

Major duties/essential functions

• Support all CACHC Epic and associated third party education initiatives by maintaining the proper education, understanding of user roles, and establishing relationships with IT and operational managers.
• Support CACHC IT installations by:
  • Attend virtual early education sessions hosted by End User Training Services to understand the workflows.
  • Job shadow users to learn their specific roles.
  • Support managers in their areas with role analysis and review Epic Foundation System and other third-party materials.
  • Understand and identify the user impact of decisions made in workgroups and the change management needed.
  • Engage in designated meetings with focus on educational tasks, taking note of changes from existing processes early in the implementation, and later serving as a liaison between clinical and non-clinical managers, and workgroup leads for any needs, concerns, or escalations.
  • Plan for readiness activities and communication to ensure all necessary information is appropriately addressed.
  • Review readiness materials to gain appropriate context on key changes for operations.
  • Work with analysts to update and review tipsheets and Quick Start Guides.
  • Prepare designated facilitators to lead Day-in-the-Life activities; support and assist as needed.
  • Prepare for Super User training by updating Super User Packets and associated materials.
  • Support Day User Settings Labs and run labs for providers who test out of classroom instruction.
  • Work with the Project and Training Manager, area leads, and Epic to develop plan for Thrive and new hire training.
  • Support Go-Live command center by noting areas for retraining. Facilitate daily huddles with IT and Super Users.
• Round with providers and users for remediation and efficiency training using feedback from operational leads and reporting tools.
• Support new hire onboarding by creating any necessary localized onboarding checklists or supplemental readiness materials.
• Lead and coordinate meetings with Super Users.
• Assist in Thrive coordination, marketing, and support.
• Assist analyst team with maintaining Demo/CRE environment for training workflows.
• Scope training impacts and communicate upcoming changes to Super Users. R
• Round with users following upgrades.
• Engage in designated governance meetings as required to facilitate and follow up on training specific discussions and items respectively.

MINIMUM QUALIFICATIONS

• An associate’s degree is required. A bachelor's degree is preferred.
• Minimum of one year healthcare (ambulatory and/or FQHC preferred) operational experience, with a strong understanding of healthcare IT systems and technologies.
• A prior role with education/training aspects preferred.

REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE

• Excellent verbal and written communication skills, with the ability to educate and train non-technical stakeholders.
• Strong organizational skills, capable of managing multiple projects simultaneously and adapting to changing priorities.
• Ability to work effectively with staff that have a wide range of seniority.
• Acts as an organizational change agent for IT project and training initiatives.
• Capacity to manage multiple competing objectives.