IT Coordinator (UAE NATIONAL ONLY)

Job Summary:

The IT Coordinator acts as the primary bridge between the Office of Information Technology and the University’s end-users, facilitating clear communication and efficient service delivery. This role is responsible for overseeing daily IT operations, ensuring the reliable performance of hardware, software, network infrastructure, and user support services. A key responsibility includes managing the IT HelpDesk to guarantee timely responses and effective resolution of technical issues and service requests. The IT Coordinator also maintains accurate documentation, enforces compliance with IT policies and standards, and supports the continuous improvement of IT processes.

Job Description:

IT Coordinator

American University of Ras Al Khaimah

General information about institution

The American University of Ras Al Khaimah (AURAK) is an independent co-education institution of Higher Education that provides an integrated American-style undergraduate and graduate education. All programs are accredited by the Ministry of Education of the UAE; additionally, it is accredited by the U.S. regional accreditation association, the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). The American model of higher education ensures not only skills in specific academic fields, but also a general education curriculum that exposes students to new ideas and ways of thinking critically about local and global issues. AURAK is a young and rapidly growing university. AURAK is located in Ras Al Khaimah, one of the Northern Emirates and a rapidly growing region. The beauty of Ras Al Khaimah is reflected in its traditions and diverse landscapes — its white sandy beaches, the majestic Hajjar Mountains, the expansive desert and its sands dunes, and the many historical sites.

AURAK values diversity, inclusiveness and cultural authenticity where all individuals are treated based on their merits and abilities. AURAK is proud to be an equal opportunities employer and encourages applications from all qualified applicants irrespective of race, color, religion, gender, national origin, disability, or age.

Job Purpose & Responsibilities

The IT Coordinator acts as the primary bridge between the Office of Information Technology and the University’s end-users, facilitating clear communication and efficient service delivery. This role is responsible for overseeing daily IT operations, ensuring the reliable performance of hardware, software, network infrastructure, and user support services. A key responsibility includes managing the IT HelpDesk to guarantee timely responses and effective resolution of technical issues and service requests. The IT Coordinator also maintains accurate documentation, enforces compliance with IT policies and standards, and supports the continuous improvement of IT processes.

Minimum Qualifications and Education

Essential:

Bachelor’s degree in Computer Science, Information Technology, or any equivalent degree.

Desirable:

• ITIL Foundation

• CompTIA A+

Required Knowledge and Skills

• Minimum 1–2 years of experience in IT support, HelpDesk management, or related IT operations.
• Experience with ticketing systems, user support, and IT asset management is desirable.

Work Experience

Technical Skills:

• Strong knowledge of computer hardware, operating systems (Windows/macOS), and office productivity applications.
• Familiarity with networking basics, software licensing, and IT documentation.
• Ability to analyze IT performance metrics and suggest improvements.

Soft Skills:

• Excellent communication and interpersonal skills to liaise with end-users and IT teams.
• Strong organizational and multitasking abilities.
• Problem-solving mindset with a customer service orientation.

Language proficiency required

Essential: English, Fluent

Desirable: Arabic, Fluent, any other language is an asset

Competencies

• Service Excellence-
• Professional Ethics and Integrity-
• Problem-solving-
• Time Management-
• Teamwork-

Reporting line

Manager of the Office of Information Technology