IT Coordinator

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Pledge for Success:

We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary:

Provides administrative support to the Information Technology team.

Primary Duties and Responsibilities:

Promotes superior guest service.
Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
Provide administrative support to Information Technology team including data entry, copying, processing mail, and taking meeting minutes as needed.
Process purchase orders for Information Technology and Audio Video departments.
Answer overflow phone calls for IT help desk, track weekly metrics, provide managers reports on overdue tickets, and escalate tickets as needed.
Respond to internal and external team member questions; learn and understand the answers to frequently asked questions and know when and who to refer to or escalate when needed.
Track inventory; follow up on return authorizations and ensure team members are following the correct processes to ensure inventory accuracy.
Participate in the monthly financial review and assist IT Leadership in preparing the monthly variance report.
Special projects.
Maintains confidentiality of sensitive information.
Performs other duties as assigned.

Minimum Qualifications:

High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
Two years’ experience in an administrative or IT support role.
Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
Strong Microsoft Office proficiency, particularly Outlook, Word, and Excel.
High degree of accuracy in data entry and overall attention to detail; experience must demonstrate meticulous attention to detail and passion for accuracy.
Experience working in a highly confidential environment with access to sensitive information and obligation to maintain the highest level of privacy and confidentiality.
Must be able to work effectively with others and communicate with team members at all levels, including managers, directors, and executives.
Must be comfortable holding team members, including management, accountable to the prescribed processes and procedures.
Able to prioritize effectively along with the flexibility to quickly shift priorities to meet business needs.
Extremely organized; able to work on multiple projects or tasks, often with large volumes of documents and records.
Must be able to sit and stand for long periods of time.
Must be able to work in a smoking environment.
Must be willing to adhere to company health and safety measures.

Work Shift:

Regular

Starting at:

$19.94

Knock, knock. Hear that sound? That's opportunity!

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