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IT Coordinator – Renewable Natural Gas (RNG)

About Waga Energy

Waga Energy was established to further our founders' commitments to preserving the common good and acting collectively to ensure a sustainable future.

Committed to the fight against global warming and to a sustainable energy transition, Waga Energy has developed a breakthrough technology to recover landfill gas into biomethane, also called Renewable Natural Gas (RNG). Our WAGABOX landfill gas upgrading units deliver high-quality biomethane, regardless of the quality of the raw biogas. The biomethane produced by the WAGABOX can be injected directly into the gas grid or used as fuel for vehicles. Waga Energy builds, owns, operates, and maintains the WAGABOX units under long-term contracts with landfill owners, and biomethane sales revenue is shared

Already in operation at dozens of landfill sites worldwide, this revolutionary landfill gas purification solution has been producing clean, local renewable energy since 2015. Waga Energy is committed to a mission of driving a sustainable energy transition by making RNG accessible to all.

Guided by the values of Boldness, Mastery, and Cooperation, Waga Energy employees in Europe, North America, and other locations are united by a common purpose: maintaining a livable planet for future generations.

About the Position - Responsibilities & Duties

At Waga Energy, strong office IT support ensures our teams have the tools and systems they need to do their best work in driving our clean energy mission. To support our growing U.S. operations, this role will be the primary IT point of contact in the United States and will play a critical part in ensuring reliable, secure, and scalable IT support for U.S. operations.

You’ll be the only on‑site IT team member in the U.S., which means you’ll have a high level of ownership and independence in your day‑to‑day work. You’ll have a local U.S. manager and be fully supported by Waga Energy’s experienced global IT team based in France, who provide tools, guidance, and foster collaboration within a shared international mission.

This role is a great fit for someone who enjoys being hands‑on, proactive, and solving problems independently—while also being part of a global, mission‑driven organization.

If you’re excited by autonomy, shaping IT practices in a growing environment, international collaboration, and doing work that directly supports a cleaner energy future, this role offers both purpose and room to grow. The successful candidate will have the opportunity to help build and scale the U.S. IT presence in the coming years as the organization continues to expand.

Associated responsibilities include, but are not limited to:

Technical Support & Operations

Provide first-level IT support across the Group

Manage the full lifecycle of IT equipment (procurement, setup, deployment, decommissioning)

Handle user account creation and access management (onboarding/offboarding)

Troubleshoot network connectivity and coordinate with local internet providers

Maintain an accurate IT asset inventory for the Americas region; manage equipment and consumable orders

Cybersecurity & Compliance

Handle Level 1 investigation and follow-up of Group-level cybersecurity incidents, leveraging time zone coverage

Validate software requests in coordination with Group IT: ensure proper procurement and review before deployment

Support user awareness on security best practices

Coordination & Communication

Act as the bridge between local teams and the Group IT Department in France

Ensure Group IT standards and policies are understood and applied locally

Coordinate with local vendors and service providers

Write and maintain user documentation to promote autonomy

IT Projects & Continuous Improvement

Participate in regional IT projects and deployments

Identify local needs, gaps, and areas for improvement; report them to Group IT

About You - Qualifications & Skills

The ideal candidate is an enthusiastic, self‑motivated professional with a passion for sustainability, and:

A bachelor’s degree in information technology, computer science, or a closely related discipline.

A minimum of 3 years of IT support experience in a corporate or multi-site environment providing Level 1 end-user technical support.
Strong prioritization and organizational skills in a ticketed support environment
Strong knowledge of Microsoft and Windows environments for support and maintenance
Clear written and verbal communication with technical and non-technical users
Ability to work independently and collaborate with remote/global IT teams
Detail-oriented, patient, and customer-service focused

Culture

Faced with the urgent need to act to reduce greenhouse gas emissions, the employees of Waga Energy have committed themselves to take meaningful action to contribute to sustainable energy transition and the construction of a more environmentally friendly society. In serving as members of this committed team of professionals, Waga Energy employees are supported in meeting their professional development and career advancement goals within a fair, ethical culture focused on cooperation, humility, integrity, respect, and teamwork.

Benefits

Waga offers a competitive annual salary and benefits package including 20 days of paid time off, 11 paid holidays and paid parental leave along with health, dental, vision, life, and disability insurance and a 401k plan with company matching contributions.

Recruiting Process

Waga Energy's recruiting process typically includes the following steps:

Interview with human resources team via phone or Teams.
Interview with applicable department manager and human resources via Teams.
Candidate completes Predictive Index (PI) cognitive and behavioral assessments.
Human resources conducts reference checks.
Human resources presents employment offer.

Waga Energy is an equal opportunity employer.

Note to Recruiters/Staffing Agencies: Waga Energy, Inc. is currently managing all recruiting efforts internally and is not accepting inquires or candidate recommendations from external agencies.

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