IT Cust Spt Spec III - 60011910 - APP05

Job Responsibilities

Provides comprehensive technical and administrative support to the CIO/G6 Help Desk. Assists customers with their technical needs. Contributes to the creation and maintenance of essential documentation such as manuals, Standard Operating Procedures (SOP) and computer policies. Supports the full systems development life cycle to ensure that all systems and services meet agency standards and user requirements.

Minimum and Additional Requirements

A high school diploma and experience in computer system development and modification. A bachelor's degree in a related area may be substituted for the required work experience. Must obtain and maintain a DoD Secret clearance, and obtain a CompTIA Security Plus certification within 6 months of employment. Moderately complex knowledge of capabilities and intricacies of systems and applications. Ability to write and revise moderately complex to complex user documentation. Ability to understand and carry out moderately complex to complex technical and non-technical instructions and requests. Ability to analyze and convert moderately complex to complex technical instructions to materials that can be understood by non-technical personnel. Ability to communicate effectively, both orally and in writing. Ability to work effectively with users, vendors and other internal and external customers. Ability to plan, direct, instruct and review the work of support personnel. Ability to provide and create status reports and other technical and non-technical reports in a clear and concise manner. Ability to use problem management database and help desk systems. The ability to obtain and/or maintain a secret clearance and obtain a COMPTIA Security Plus.

Additional Comments

A resume will not be accepted in lieu of an online South Carolina State Employment Application. Only those applicants chosen for interview will be notified of job filled status. Note: Applicants indicating college credit, degree(s) or specialized training on the application shall provide an official copy of transcripts upon notification of selection for hire. This serves as verification of credentials listed on the application.