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IT Desktop Support Engineer
JOB_REQUIREMENTS
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Salary
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Responsibilities
- Provide first-line technical support to users with hardware and software issues.
- Diagnose and troubleshoot desktop and system problems in a timely manner.
- Install, configure, and upgrade desktops, laptops, and related hardware.
- Manage and maintain user accounts within Active Directory environments.
- Assist with the deployment and maintenance of software and updates.
- Coordinate with the IT team for network troubleshooting and server issues.
- Document support processes and maintain accurate support records and logs.
- Provide training and guidance to users on IT processes and procedures.
- Perform regular system backups and data recovery operations when necessary.
- Ensure compliance with company policies and IT security standards.
- Monitor system performance and make recommendations for improvements.
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Assist in the planning and execution of large-scale IT projects and upgrades.
- Bachelor's degree in Computer Science or related field is preferred.
- At least two years of experience in a desktop support role is required.
- Strong knowledge of Windows and Mac operating systems is essential.
- Proficiency with Active Directory and common network protocols is needed.
- Excellent verbal and written communication skills are necessary.
- Ability to troubleshoot and resolve technical issues efficiently is required.
- Familiarity with remote support tools and VPN technologies is advantageous.
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