IT Desktop Support Specialist

Operating Systems Proficiency: Demonstrated ability to install, configure, troubleshoot, and maintain Windows (10/11) environments.

Hardware and Peripherals Management: Skill in diagnosing, repairing, and replacing internal and external computer hardware (e.g., desktops, laptops, printers, monitors, networking gear).

Network Fundamentals: Competency in troubleshooting network connectivity issues (TCP/IP, DNS, Wi-Fi, VPN access) and understanding basic network protocols.

Application Support: Proven ability to support and troubleshoot Microsoft 365/Office 365 suite (Outlook, Word, Excel, Teams), EMR/Clinical software, and other line-of-business applications.

Security & Compliance: Experience implementing and maintaining security best practices on end-user devices, including anti-virus management, patch management, and understanding HIPAA/data privacy protocols.

Clear, Patient Communication: Excellent verbal and written communication skills to clearly explain technical issues and solutions to non-technical staff.

Ticket Management: Skill in utilizing a ticketing system to accurately log, prioritize, track, and resolve IT support requests.

Problem-Solving: Proven ability to independently analyze complex technical problems, develop effective solutions, and document the resolution for future reference.

Training & Documentation: Ability to create clear, concise technical documentation and conduct one-on-one or small group training for incoming staff members.