IT Developer

We are seeking a .NET Application Support with working knowledge of .NET technologies, basic SQL skills, and fluency in local language to support business-critical applications. The role involves L1/L2 triage, incident analysis, and coordination with technical teams, while effectively communicating with local users and stakeholders.

Key Responsibilities

• Perform L1/L2 triage for application incidents and service requests
• Provide application support for .NET-based systems
• Analyse issues, identify root causes, and propose workarounds or fixes
• Execute basic SQL queries to validate data and assist in troubleshooting
• Monitor application logs, alerts, and batch jobs
• Communicate effectively with local users/business teams
• Document issues clearly and update tickets with accurate resolution details
• Escalate complex issues to development or infrastructure teams as needed
• Ensure adherence to SLAs, SOPs, and support processes
• Participate in incident reviews and knowledge base documentation

Technical Skills (Mandatory)

• Working knowledge of .NET / C# / ASP.NET
• Ability to understand application flow and perform code-level triage
• Basic SQL skills, including:

o SELECT statements

o WHERE clauses

o Joins

o Basic data validation

• Experience with ticketing tools (ServiceNow, Jira, etc.)
• Exposure to production support environments

Language Requirement (Mandatory)

• Fluent in local language (spoken and written)
• Able to communicate technical issues clearly with end users and business stakeholders in local language
• Proficiency in English for internal coordination and documentation

Good to Have

• Exposure to ASP.NET MVC / Web API
• Understanding of application logs and exception handling
• Familiarity with ITIL processes
• Working knowledge of Jira to effectively escalate unresolved support issues to Product and Development teams with complete analysis and documentation.

Experience & Qualifications

• Bachelor’s degree in engineering / computer science or equivalent
• 2–5 years of experience in Application Support / Production Support / Triage
• Strong analytical and problem-solving skills
• Ability to work in shift-based or on-call support models

Behavioural Expectations

• Strong ownership and accountability
• Ability to handle pressure in a production environment
• Customer-focused mindset with clear communication
• Willingness to learn and grow into higher technical responsibilities

Job Type: Full-time

Pay: RO900.000 - RO1,000.000 per month

Work Location: In person