Find The RightJob.

IT Device Management Technician

Mobile Device Deployment & Fulfillment Technician

Location: Norwell, MA

Ceresti is a technology-enabled dementia caregiver support company. We partner with health systems and payers to deliver clinical and emotional support to families navigating dementia.

Our tablets are not just devices — they are lifelines. Each one is personalized, provisioned, and securely configured to support caregivers at home.

As we scale nationally, we are building a high-functioning Boston-based device deployment center to support growing demand.

Position Overview

We are seeking a hands-on, detail-oriented Mobile Device Deployment & Fulfillment Technician to manage provisioning, configuration, tracking, and shipping of Android tablets used by families across the country.

This role blends IT device management, inventory control, and operational execution. You will be responsible for ensuring each tablet is correctly enrolled, configured, quality-checked, and shipped with precision.

This is not a warehouse-only role. It is a technical operations position critical to our growth.

Key Responsibilities

Device Provisioning & Configuration

Enroll Android tablets into MDM systems (Knox, Miradore, or similar)
Assign and track IMEIs accurately
Configure applications, settings, and remote access tools (e.g., SplashTop)
Perform functional testing and quality assurance before shipment
Troubleshoot device issues prior to deployment

Fulfillment & Shipping

Generate shipping labels (FedEx system/API integration)
Pair device identity with shipment tracking
Maintain organized staging and packing workflows
Ensure packaging materials and documentation are accurate and up to date
Process returns and redeploy devices

Inventory & Data Accuracy

Track tablet inventory, accessories, and supplies
Maintain clean documentation of IMEI-to-family assignments
Manage device lifecycle (new, deployed, returned, retired)
Reconcile physical inventory with system records

Process Improvement

Identify workflow inefficiencies and recommend improvements
Support scaling from 30 100+ devices/day
Collaborate with IT, operations, and fulfillment teams on automation initiatives (e.g., FedEx API, label systems)

Required Qualifications

1–5 years experience in:
- IT Support
- Desktop Support
- Device Deployment
- Mobile Device Technician
- Hardware Configuration
- Experience provisioning Android devices preferred
- Familiarity with MDM systems (Knox, Miradore, Intune, etc.)
- Experience with IMEI tracking or hardware asset management
- Strong attention to detail and documentation accuracy
- Comfortable working independently in an onsite environment

Preferred Qualifications

Experience in healthcare or regulated environments
Experience with shipping systems (FedEx, UPS)
Familiarity with label printers (Dymo, Zebra)
Experience supporting remote teams
Startup or scaling environment experience

What Success Looks Like

Zero device-to-family mismatches
Accurate IMEI tracking
Devices shipped within agreed SLA
Reduced rework and device return issues
Ability to scale volume efficiently
Clean, organized physical and digital workflows

Why This Role Matters

This role directly impacts caregiver experience and our ability to scale nationally. Every device deployed represents a family receiving support.

You will help build and refine the infrastructure behind that mission.

Compensation

Competitive hourly or salary range based on experience plus benefits

Ceresti is a tech-enabled dementia care provider with a differentiated model of care that improves outcomes and delivers guaranteed cost savings by including family caregivers in the care team. Ceresti offers health plans and accountable care organizations a turnkey solution for impacting a population that has limited engagement in traditional clinical programs.

Ceresti is on a mission to reduce avoidable hospitalizations and improve care for people living with dementia while improving the lives of their families and caregivers. Our fast-growing, collaborative environment values creativity, accountability, and impact—giving every team member the opportunity to contribute to meaningful change in the healthcare system.

Hueman is proud to partner with Ceresti Health as the exclusive recruitment partner for this role. If you are interested in learning more about a career with Ceresti as a Mobile Device Deployment & Fulfillment Technician, apply today!

Similar jobs