IT Dispatch Technician

We are seeking a skilled and service-oriented IT Support Technician to provide dedicated technical support for Goodwill Industries of Michiana’s operations across Northwest Indiana. In this role, you will maintain, troubleshoot, and upgrade onsite technology across retail stores and donation centers, supporting end users through ticketing systems, phone, and in-person service.

The ideal candidate will have strong technical expertise, a proactive mindset, and a commitment to continuous learning and outstanding customer service, while upholding Goodwill’s core values and mission. This position reports to the IT Technician Team Lead, who evaluates performance annually.

Our ideal candidate aligns with Goodwill’s mission to empower people to achieve their most abundant life and embody its core values: Relentless Pursuit of Excellence, Customer First Mindset, Humble Confidence, Passion for Mission, and Doing the Right Thing. This position reports to the IT Technician Team Lead and includes regular performance evaluations.

$46,280

• Collaborate with vendors and internal IT teams to troubleshoot and resolve complex technical problems
• Participate in an on-call rotation to provide emergency technical support as needed
• Contribute to internal knowledge bases by documenting processes, solutions, and standard operating procedures
• Provide onsite technical support for a wide range of equipment, including workstations, POS systems, printers, and payment terminals
• Maintain accurate IT asset inventory and update documentation, including equipment records and environment details

• Working knowledge of networking fundamentals, including cabling and device connectivity
• Proficiency with Windows operating systems (Desktop and IoT), as well as Android and iOS devices
• Willingness and ability to travel regularly across Northern Indiana, Northeastern Illinois, and Southwest Michigan
• Must be able to work independently, prioritize tasks, and manage time effectively in a fast-paced environment
• Associate degree in Information Technology or 3 to 5 years of equivalent IT experience

At Goodwill Industries of Michiana, our mission extends beyond providing job opportunities and community support. We are driven by a passionate commitment to creating an environment where innovation, enthusiasm, and collaboration flourish.

We believe that our success stems from the vibrant, people-focused culture we cultivate. Our team is dynamic, energetic, and dedicated to making a real difference. We celebrate creativity and value those who bring a positive, engaging presence to everything they do. Here, you’ll find a place where your ideas are encouraged, your voice is heard, and your influence has the power to inspire and effect meaningful change.

Join us at Goodwill Industries, where you’ll be part of a forward-thinking team that values your unique strengths and contributions. Here, you’ll find a workplace that not only aligns with your values but also empowers you to lead, innovate, and thrive.