IT Engineer III

Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider—we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community.

The IT Engineer III is a senior technical leader responsible for designing, supporting, and optimizing critical infrastructure platforms, including virtualized systems, backup and recovery tools, enterprise storage, and hybrid cloud integrations. This role owns advanced system monitoring, lifecycle strategy, and automation, and serves as a technical mentor across engineering tiers. The IT Engineer III must be capable of troubleshooting complex system interactions, managing clustered environments, and integrating legacy systems with cutting-edge solutions such as AI-enhanced monitoring, cloud orchestration, and secure file transfer protocols.

Required Behaviors:

• As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.

Required Qualifications:

• Bachelor’s degree in information technology, Engineering, or a related field OR seven (7) or more years of experience in enterprise infrastructure engineering.
• Expertise in virtualization technologies (VMware, Hyper-V), cluster performance optimization, and virtual server configuration.
• Advanced proficiency in Cohesity, Rubrik, and Veeam backup, recovery, and disaster recovery workflows.
• Experience with SFTP platforms, advanced monitoring tools, and log correlation systems (e.g., PRTG, SolarWinds, Azure Monitor).
• Ability to analyze, design, and maintain hybrid infrastructure architectures that include Azure, M365, and legacy onprem systems.
• Demonstrated mentorship to junior engineers and contribution to knowledge base and architectural documentation.
• Proficient in scripting, automation, and system integration (PowerShell, Python, REST APIs).
• Manage relationships with trust, honesty, respect, and integrity.

Preferred Qualifications:

• Master’s degree in IT, Engineering, or Cybersecurity preferred or nine (9) or more years of experience.
• Industry certifications: VMware VCP, Microsoft Certified: Azure Solutions Architect Expert, Cisco CCNP or CCIE, Cohesity or Rubrik Certified Specialist.
• Experience with AI-powered IT management, cloud-native operations, and legacy system migrations.
• Strong understanding of secure systems design, HIPAA compliance, NIST frameworks, and encryption protocols.
• Familiarity with cross-platform data orchestration and hybrid DR/BC planning.

Duties and Responsibilities:

• Design, deploy, and support virtual infrastructure, storage systems, backup platforms, and cloud integrations.
• Lead troubleshooting for complex issues involving clusters, virtual workloads, cloud access, and hybrid deployments.
• Monitor and optimize system health using advanced monitoring tools and predictive analysis.
• Serve as the final escalation point for infrastructure-related incidents and provide technical leadership during outages and critical events.
• Drive adoption of automation, scripting, and orchestration across deployment, patching, and monitoring processes.
• Contribute to architectural planning and cross-departmental technical strategy.
• Mentor and guide Engineers I–II and collaborate closely with Architects to ensure cohesive infrastructure design.
• Document system designs, workflows, and operational procedures within the knowledge base.
• Lead lifecycle planning, including technology refreshes, platform migrations, and integration of emerging technologies.
• Participate in change management, capacity planning, vendor management, and cost optimization efforts.
• Each caregiver is responsible for implementing SJRMC’s Service Standards into their daily work: Safety, Courtesy, Effectiveness, and Stewardship

Physical Demands and Environmental Work Conditions:

• Regularly on-site during scheduled shifts and quickly responsive, remote support when allowed or approved, occasional travel.
• Primarily office-based, frequent computer use; could involve long-term walking, standing, bending, or assisting with physical aspects of projects in clinical or administrative areas. Rounding during go-lives is common.
• Lifting and carrying of IT hardware and materials up to fifty (50) pounds.
• Participation in scheduled shift coverage and on-call support for emergencies, maintenance, and upgrades.
• Maintain a professional appearance, demeanor, and service-oriented communication in all interactions.